Bridging the Gap in Customer Support | Article
Historically, customer support organizations were put in place to support specific technologies at given companies. Today, the challenge is much greater.
Archive for October, 1998
October 1, 1998 | 0 comments | Read More
Negotiating Effective BPO Contracts | Article
Negotiating Effective BPO Contracts: As the trend toward business process outsourcing (BPO) grows, companies are faced with a new learning curve. They need to understand the elements of establishing a successful BPO relationship, beginning with the proper contract vehicle, which can play a critical role in fostering the chances for success.
October 1, 1998 | 0 comments | Read More
The Coming Wave: ERP Meets Business Process Outsourcing | Article
Enterprise Resource Planning (ERP) solutions are increasingly attractive to clients who recognize the benefits of enterprise-wide integration of information technology, applications and business processes.
October 1, 1998 | 0 comments | Read More
The Many Flavors of BPO | Article
The Many Flavors of BPO: The business process outsourcing (BPO) industry is growing everyday, with new processes being outsourced and new players entering the market. Allie Young, principle analyst, Dataquest, a Gartner Group company, sums up the situation succinctly.
October 1, 1998 | 0 comments | Read More
BPO: A Change in Philosophy | Article
Business Process Outsourcing (BPO) is a natural outgrowth of changes driven by the success of Information Technology (IT) outsourcing and a more sophisticated business environment. It reflects a new way of looking at the outsourcing industry, according to John Harris, corporate vice president responsible for strategy, marketing and sales leadership at EDS.
October 1, 1998 | 0 comments | Read More
Thinking Outside the Box | Article
Back in 1995, Michael A. Boyle, associate hospital director, William Beaumont Hospital, was in a quandary. The hospital had identified facilities management as an area where they wanted to reduce costs without sacrificing the quality for which the hospital system is known, but the traditional approaches had not yielded any solutions.
October 1, 1998 | 0 comments | Read More
What’s In a Name? | Article
Although we’ve dressed it up and given it a new name, business process outsourcing (BPO) has been with us since the beginning of outsourcing as an industry. Areas such as payroll processing and credit card processing are regarded as mature outsourcing industries, and payroll is perhaps one of the oldest outsourcing niches around.
October 1, 1998 | 0 comments | Read More
