There is an emergence and an emerging dominance of specialist suppliers. Buyers now are faced with an important, strategic choice in selecting the right vendor. Best in class . . . single integrator . . . which carries the best chance of success?
Systems and Computer Technology Corp. (SCT) is a single integrator with a focus. Even though it is a single integrator they only operate in four distinct markets: higher education, utilities, local government and process manufacturing, says Deirdre Wielgus, VP of cross industry services.
Though a company may perform a single function it doesn’t necessarily entitle the company to the best-in-class moniker, says Jim McAloon, outsourcing consultant at Hewitt, a human resources (HR) firm.
Argosy Gaming Co. has made a significant turnaround in the last year. As of 1999′s first quarter earnings that ended March 31, it continues to see record profits. Argosy made a net income of $2.9 million in the first quarter of 1999, compared to lasts year’s net loss of $2.5 million. A lot of the turnaround is a result of its effort to have a lean corporate structure and to outsource functions that aren’t core to the operations, says Dale Black, vice president and CFO.
The information technology (IT) department at Geon, a compound company, has consolidated many of its help desk functions under the roof of a sole outsourcer – Compaq – over the last three years…
Customers are beginning to move away from best-in-class providers and towards a total solutions approach as more suppliers expand their offerings, says Stephen T. McClellan, securities analyst at Merrill Lynch.
Typically in an outsourcing deal, the parties develop a baseline of where they believe the business will go, and they structure the transaction on that basis. The problem is that the baseline inevitably will be wrong at some point in a long-term relationship. The baseline assumptions are early assumptions, and it is impossible to know [...]
The accountancy firm Ernst and Young is in the second year of a joint venture arrangement with Shell International Limited; a venture that has propelled their newly formed company TASCO (The Accounting Services Company) into a number-crunching super company on the European scene.
Legal Voice:Traversing through the many benefits that both single integrators and best-in-class providers offer, hard lines as to which methodology a company should choose to use are difficult to find and may be nonexistent. The bouquet of benefits and disadvantages of the two tactics weigh pretty evenly when placed upon the outsourcing scale.
This paper is intended to outline a suite of project office processes that are designed to reverse the project failure trend. Project Management is a discipline. It takes more than good project managers to have successful projects. It takes management commitment and support. It takes project participants that can accept new methodologies that they did [...]
The rise of the browser-based application and rapid expansion of Internet bandwidth has also enabled the information and business process utility (IBPU) — a natural extension of the explosive growth of the World Wide Web.
The opportunities in e-business or e-commerce are the result of the changes that the Internet has brought about. This paper discusses recent e-business developments and the increasingly important role of external service providers in helping enterprises meet their e-business goals.
Government contracting has existed in America in some respects since the inception of the republic, according to Dr. John O’Looney of the Human Services and Civil Education Division at the University of Georgia. But a dramatic increase in outsourcing began in the 1960s and 1970s partly because the government itself was not equipped to expand at the necessary rate to meet the demands for new services.
So what is business process outsourcing (BPO)? Many people have their ideas and they seem to change as technology changes and outsourcing matures. Analyst Eric Blantz of Dataquest, an IT research company, says its definition springs from its heritage as an IT (information technology) services firm. So in its case, BPO is looked at from an IT perspective.
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