Larry Moore was at a movie one Friday night when his cell phone vibrated. U.S. Immigration officers were calling the president and CEO of SourceGate Systems Inc. in Burlington, Massachusetts. They had detained a young Bulgarian who claimed he had traveled to the U.S. to write code for Moore’s company.
Assimilating into the new economy is the business challenge of the millenium, says John Funk, a partner in the Dallas office of Jones Day Reavis & Pogue. The attorney, who has specialized in outsourcing legal issues for 20 years, believes outsourcing is the final answer to this million dollar question….
Hopefully, the Net will simplify the printing process and make it more accurate. ImageX.com, a Kirkland, Washington company, provides tools and services to help corporations produce or procure printed materials. With its acquisition last year of printbid.com, ImageX.com also became the operator of a business to business exchange connecting buyers with the commercial printing industry…..
1929 was not a good year for investments. That was a good year for The ABC Companies, Inc. to begin its commercial collection business. In 1989 the company, located in Buffalo, New York, entered the outsourcing fray by handling 150,000 accounts for Motorola. Tim Smith, vice president of outsourcing for the Buffalo, New York supplier, says the No. 1 reason companies outsource to ABC is because the company can handle the entire collection process from A to Z, or, more specifically, from risk management to cash collection…..
Cost savings historically have been the biggest enticement to outsource. Vendors ran the numbers and showed their prospects the math: outsourcing could save them significant dollars. Today, cost savings have fallen to the bottom of the list of why companies outsource, according to Cynthia Doyle, an analyst with IDC……
Start-ups without millions in venture capital have to make their dreams a reality by operating on a shoestring. But they can’t do without computers, applications or the people to run them. A good way to make that dream happen is becoming a customer of Everdream, a Fremont, California company. The Application Service Provider (ASP) specializes in small business subscription computing by outsourcing a small company’s IT department…
Selecting a health care provider is tricky today because there are so many choices. To ensure the 1.8 million people enrolled in the Medicaid program in Texas have help in making that important decision, the Lone Star State decided to outsource that task, according to Larry Fisher, director, Contract Compliance division for the Texas Department of Health in Austin, Texas…
Orange County, California was having a difficult time finding jobs for its welfare recipients. While there were 20,000 people on the welfare rolls, the county was only able to find positions for 1,200. Orange County officials knew they had to do something. So they divided the county, which is the home to Disneyland, in half. Then it outsourced half of its welfare-to-work program to Maximus, a McLean, Virginia supplier.
When government agencies first started outsourcing, cost was the sole consideration. Over the last decade, however, cost is losing its market share as a reason to outsource, observes Adrian Moore, director of privatization and government reform for the Reason Public Policy Institute, a government think tank in Los Angeles, California.
Clients come to us and say, ‘Get me up and running in the global economy.’ They know they don’t have the infrastructure, processes or people to do this in-house, so they turn to outsourcing, according to Maurice Rodriguez, manager of business development for LeapSource, a Phoenix, Arizona financial services Business Process Outsourcing (BPO) supplier. The BPO provides back office processing capabilities for its clients and delivers real time financial indicators to management….
Technology has changed radically in the last few years. So have the sales techniques of a successful technology sales force. The days of the box-pusher are over. Gone are the days when the gee whiz technology sold itself. Technology salespeople can no longer expect to make a handsome living simply answering the constantly ringing phone and taking orders…
When a frustrated customer calls an 800 number for help, the Help Desk Institute says that call costs the company $33. SafeHarbor.com, an outsourcing buyer, has devised a way to use technology to cut that cost…
A large Canadian bank wanted to develop a new computer program to support its mortgage accounts. The project director, having enjoyed many successes with IT outsourcing, felt an outsourcing supplier could complete the project faster and better than its in-house programmers……
When a new baby arrives in the world, almost everything about its physical appearance changes as it grows. Hair color, eye color and facial features become set as the child reaches adulthood. So it was with the new babies in the outsourcing world, the ASPs. Their features remain fluid as their business model continues to evolve.
Cap Gemini Ernst and Young (CGEY) has formed a strategic and exclusive relationship with Corio Inc., an ASP with a broad footprint, according to Craig S. Johnson, vice president and director of ASP solutions for CGEY. Corio, which specializes in SAP, PeopleSoft, Siebel, Commerce One and BroadVision solutions, will become the sole ASP provider of those applications for CGEY, who will become the solutions designer and implementer. The consulting firm plans to focus all of its clients’ systems integration and business transformations around Corio’s applications.
First the stock market was red hot. Now it’s stuck in a stall. Will it fall? People who have their savings parked in mutual funds want to know where they stand. Standard and Poor’s has a division in London, England which gathers information on over 9,000 mutual funds. The firm contacted each fund manager every 30 days to determine the exact composition of the fund for that month. Its staff then prepared monthly reports that it distributed in a timely manner to its customers.
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