The Internet is transforming outsourcing. And outsourcing is transforming the Internet. This interaction has produced new ways to outsource that were never possible before. Thanks to the Internet, there are new flavors of outsourcing that could not have been possible in an unconnected world. Look at the Application Service Provider (ASP) model. Today, companies have [...]
Before homebuyers can complete the transaction to purchase a home, they must demonstrate they have also arranged for homeowners insurance. Up until now, the process for obtaining that coverage was almost as arduous as finding the house in the first place…..
In July, 1998, a national electronics retailer approached Spherion Corporation, an Atlanta-based outsourcing provider that offers high-volume sourcing, screening and selecting employees. The retailer was facing its busy Christmas season and habitually couldn’t find enough people to man its stores to handle the crush……
Vincenzo Marino worked for a company that used robots on an automobile industry assembly line. There, he watched as workers sat idle while the plant waited for a crucial part that someone had forgotten to order. Every time you make a mistake, the company loses time and money, observes Marino. In 1989 Marino left to join Unitec, an outsourcing supplier specializing in supply chain management and logistics. The company has two offices in Europe, one in Augsburg, Germany, the other in Saubaudia, Italy. Marino, the CEO, was determined to improve the process….
Companies today realize that if they want to stay in business they will have to enter the e-commerce fray. Specifically, they must embrace Internet Protocol (IP) based technologies. If you want to be in business, you need to be in e-business, says Elena Christopher, senior analyst at Gartner DataQuest in Egham, England…….
Ecommerce between customer and buyer can be tricky. But the degree of difficulty increases when those two partners reside in different countries. If there’s an ocean of difference between the laws of the two nations, the transaction must adhere to the stricter set of regulations…..
Today the company, now called Send.com, has 20 different product lines, ranging from cigars to cars. The company partners with local specialty retailers to fill its orders and deliver its gifts. Like a winemaker mixing a champagne cuvee, Send.com has merged e-commerce with old-fashioned retail…
It’s 4 a.m. Do you know if your Web site’s working? If the Web site resides on a NaviSite server, you can leave the worrying to them. If one of its experienced trouble-shooters notices that something is not quite right with a Web server, the employee explores the problem and fixes it before it affects Web performance…. (outsourcing)
Internet businesses depend on their Web sites being available when their customers are. Downtime is expensive because a customer that clicks away can be lost forever. When a Web site is down, an ecommerce company loses revenue, brand recognition and customers, notes Tom Jones, CEO of StrataSource, a Fremont, California BPO provider…
Every year American individuals and businesses complete about $600 billion worth of transactions with the local, state and the Federal governments, excluding their various tax payments. To date, less than one percent of those interactions occur on-line, according to Adrian Moore, director of privatization and government reform for the Reason Public Policy Institute, a Los Angeles-based think tank that studies government management. But, like death and taxes, you can be sure that percentage will increase.(outsourcing)
An interstate truck driver crosses 30 states and needs to be licensed in each state. Now he has to apply 30 times to 30 different states, filling out the same or similar forms each time. Why can’t the driver go to a Web site on a trucking industry portal and call up one form? There, he fills out his personal information and types in a credit card number and expiration date. Then he simply checks the states he wants to obtain a license from. Six weeks later the licenses arrive in the mail..(outsourcing)
Like everything else in the Lone Star state, e-government in Texas has some king size ideas on serving the public with cost savings for the taxpayer. Bill Eggers, who is staff director of e-Texas for the Comptroller’s office, sees the online trend leading to a permanent outsourcing partnership with the private sector….(outsourcing)
The emergence of the new economy is likely to drive outsourcing in new directions. The ability to manage alliances may be the key to outsourcing success in a knowledge-based economy. That’s how Robert Klepper reads his crystal ball. Klepper, a professor at the School of Business at Southern Illinois University’s Edwardsville campus, and Wendell Jones authored Outsourcing Information Technology, Systems and Services……
Heinz Makes Its New Provider Play Catch Up… Karie Willyerd was in a pickle. The general manager, executive and leadership development, for H.J. Heinz in Pittsburgh, Pennsylvania, had to present her succession suggestions to the CEO in January. She just signed an outsourcing agreement in December. Could the provider meet her inexorable deadline?
Customizing the IT Process… Small businesses are flocking to Application Service Providers (ASP) because the ASP model allows them to be able to afford top tier applications whose cost had been out of reach before. However, ASPs typically offer standardized solutions with minimal customization.
Courting Law Students… Stacy Moore, director of attorney employment for Baker Botts LLP, a major law firm in Dallas, Texas, must work closely with the nation’s law schools. In the old days, before the ASP solution, law schools sent a stack of resumes to Moore, who handles on campus recruiting and lateral hiring. Then she had to sort and resort the resumes according to differing criteria to ferret out who the employment committee wanted to interview.
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