Service 911 Makes Nothing an Emergency… The story begins when Schwartz, while working in sales for a medical company, noticed that many business people were clueless about fitness. He wrote a book proposal and received an advance from a publisher. He settled into his study to write his best seller. And then he had computer problems.
When the principals at Sacramento, California-based Western Health Advantage decided to start up a health maintenance organization back in early 1997, it had a handful of employees: a CEO, COO, CFO, chief medical officer and a secretary. It also had a desire to get into the health care marketplace as quickly as possible. To accomplish that, the owners had to focus on building their provider network, developing and expanding new products and providing excellent service for its clients. So the company outsourced its back office operations to an ASP and administrative outsourcer named Synertech.
Corio, Inc. was a PeopleSoft pioneer. Now it is expanding its product line to become a full service ASP provider. We want to provide everything a business could need, says Chris Casanega, senior director of marketing for the San Carlos, California ASP.
Supplying BPO to the Pharmaceutical and Chemical Industries. In my definition, outsourcing is the act of taking a process you don’t compete on and extracting value from it without investing your time, money or talent.
Chemists at Film Specialties Inc. in Belle Meade, New Jersey devised a protective coating that prevents fogging. The coating doesn’t wash off when the users clean the goggles, so they don’t have to reapply it like sunscreen. They also discovered this coating made the lens of the eyewear scratch resistant. Film Specialties was formed to exploit the unique technology for permanent anti-fog coatings, says Walt Creasy, vice president.
Project Planning and Delivery, Inc (PPD) is a BPO provider that helps owners manage their capital building projects. In other words, they remove the stumbling blocks for the building blocks. The BPO vendor, based in Chapel Hill, North Carolina, specializes in construction projects for the biotechnology, chemical and pharmaceutical industries.
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