This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a guide to the basic foundations and techniques but, in most instances, buyers will need the [...]
Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.
We all watched the dotcoms become dot bombs. But you still want to do business with one. Here’s how to structure your contract to lower the risk.
The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.
How to create an ‘us’ without destroying the ‘me’ in an outsourcing relationship.
Consumers abandon their online shopping carts with maddening frequency. Coremetrics can tell you why.
Find out how the Total Value Equation can help you turn your outsourcing supplier into a business partner who can take your business to the next level.
How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.
Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.
A finance and accounting supplier that is also an IT expert helped the Mt. Sinai Foundation standardize its financial system. Learn how the new breed of BPO supplier works.
Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.
A medical parts firm had trouble locating suppliers for its custom parts. It got to the heart of the procurement process by hiring an outsourcing expert.
Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.
Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.
The Salvation Army knows how to collect donations. But setting up a new accounting database that served 493 locations was a battle won by an outsourcing supplier.
You can’t find a BPO supplier for your process. Here are four ways to create one to meet your needs.
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