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Archive for December, 2001

A Guide for Establishing Service Level Specifications for Outsourcing Relationships | White Paper

A Guide for Establishing Service Level Specifications for Outsourcing Relationships | White Paper

This paper explains the role of service level specifications and how their components can be constructed to achieve maximum success. This paper is not a step-by-step manual for writing service level specifications, nor does it provide templates. It is a guide to the basic foundations and techniques but, in most instances, buyers will need the [...]

Maintaining a Healthy Output | Article

Maintaining a Healthy Output | Article

Chicago Hope, meet High Tech. HP manages the printing in Switzerland with surgical precision.

IT Contracting With the Financially Challenged Survivors of the New Economy | Article

IT Contracting With the Financially Challenged Survivors of the New Economy | Article

We all watched the dotcoms become dot bombs. But you still want to do business with one. Here’s how to structure your contract to lower the risk.

No Matter How You Slice It: Data Warehousing Solution | Article

No Matter How You Slice It: Data Warehousing Solution | Article

The plane that crashed into the Pentagon wiped out every accounting record for the entire year for one military service. Data warehousing can rebuild those records overnight.

How to Maximize the Alliance Factor in Outsourcing | Article

How to Maximize the Alliance Factor in Outsourcing | Article

How to create an ‘us’ without destroying the ‘me’ in an outsourcing relationship.

ASP Helps Hanover Direct Track Traffic | Article

ASP Helps Hanover Direct Track Traffic | Article

Consumers abandon their online shopping carts with maddening frequency. Coremetrics can tell you why.

Total Value Equation Focuses on Strategic Solutions, Not Cost | Article

Total Value Equation Focuses on Strategic Solutions, Not Cost | Article

Find out how the Total Value Equation can help you turn your outsourcing supplier into a business partner who can take your business to the next level.

Getting Hitched | Article

Getting Hitched | Article

How can you minimize risks when selecting a fairly new company as your supplier? Here’s what BP and Bank of America did when they outsourcing their HR to Exult.

How the September 11 Attacks Changed Offshore Outsourcing | Article

How the September 11 Attacks Changed Offshore Outsourcing | Article

Is offshore outsourcing safe in today’s warring world? Here’s what’s happening in India, Russia and the Philippines.

Mt. Sinai Foundation Sees Outsourcing Written In Stone | Article

Mt. Sinai Foundation Sees Outsourcing Written In Stone | Article

A finance and accounting supplier that is also an IT expert helped the Mt. Sinai Foundation standardize its financial system. Learn how the new breed of BPO supplier works.

Higher Education for Higher Education | Article

Higher Education for Higher Education | Article

Denver is two hours away from the University of Colorado, making it difficult for staffers to attend training seminars there. Then the University learned about eLearning. Now employees can take one of the 450 courses offered on campus.

Dialysis Analysis: Medical Manufacturer Outsourced Custom Parts | Article

Dialysis Analysis: Medical Manufacturer Outsourced Custom Parts | Article

A medical parts firm had trouble locating suppliers for its custom parts. It got to the heart of the procurement process by hiring an outsourcing expert.

Paying Attention When the Telephone Bills Come Calling | Article

Paying Attention When the Telephone Bills Come Calling | Article

Eighty percent of corporate telephone bills have errors in their favor. Outsourcing short circuits mistakes and checks to see if you’re still being charged for a circuit you removed in 1999.

Making Medical Claims More Accurate | Article

Making Medical Claims More Accurate | Article

Eligibility errors are the number one reason to deny medical insurance claims. Outsourcing speeds dispute resolution.

The Salvation Army Marshals More Money to Charitable Campaigns By Outsourcing | Article

The Salvation Army Marshals More Money to Charitable Campaigns By Outsourcing | Article

The Salvation Army knows how to collect donations. But setting up a new accounting database that served 493 locations was a battle won by an outsourcing supplier.

What to Do When You Can’t Find The Right Supplier | Article

What to Do When You Can’t Find The Right Supplier | Article

You can’t find a BPO supplier for your process. Here are four ways to create one to meet your needs.