Growing Beyond Illusions – Guidelines for Changing and Improving Outsourcing Relationships | White Paper

This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on redesigning their relationships.

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Tags: align interests, case study, conflicts, expectations, failure, flexibility, incentive, loss of control, managing for success, Outsourcing Center, remediation, renegotiation, value, white paper

Category: Awards, Communication, Service level agreement (SLA), White Papers