This paper discusses four guidelines to follow in improving an outsourcing relationship. The paper focuses on two case studies where the parties chose to stay involved and focus their efforts on redesigning their relationships.
Brigade managed customers as a CRM supplier. Now it wants to manage employee, supplier and investor relationships, too, as an Enterprise Resource Manager.
IDC reports HR BPO outsourcing revenues grew 65 percent last year. (That’s not a typo.) Read why.
Total Support grew from a back-office supplier to an outsourced Kinko’s by offering almost every major BPO process.
Virtual warehousing is not new, but it’s sometimes not successful. QVC.com outsourced to ensure its quality standards and a seamless experience for its customers would be the result.
New U.S. laws have made privacy and data security a risky business. Be scared. Be very scared. Here’s why.
The Special Olympics of Texas stages 200 events a year. It needed a 24/7 Internet presence to communicate with its 27,000 participants. Everdream made that a reality.
Information security is becoming extremely important in today’s uncertain world. Suppliers have access to your very crucial information. Learn how to protect company secrets in your outsourcing contracts.
Knowledge sharing helps CNA Insurance provide great customer service by storing all company knowledge in a searchable database.
What’s a company to do when it has the business but not the resources to do it? Here’s the story of a deal that looked impossible at first…until it was outsourced to an ASP.
United Supermarkets’ insurance claims were growing. Then it outsourced its risk management. Costs fell as the insurance companies realized it had an experiened advocate settling its claims.
Sunrise Assisted Living planned to open 200 new facilities a year. Outsourcing was the only way to handle its back-office activities with such rapid growth.
Outsourcing Buzz Blog Outsourcing Alert