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Archive for June, 2002

How The Other Departments That Weren’t Outsourced Benefit From Outsourcing | Article

How The Other Departments That Weren’t Outsourced Benefit From Outsourcing | Article

Most companies outsource to reduce costs, which creates value. But outsourcing also has significant impact on the departments left behind, creating even more value. Read the third installment in our series, Creating Value Through Outsourcing.

A Comparison of Asset Acquisitions and Outsourcing Transactions | Article

A Comparison of Asset Acquisitions and Outsourcing Transactions | Article

How does asset acquisition differ from outsourcing? Attorneys at Baker & McKenzie explain the legal nuances.

Innovative Hardware Eliminates Wireless Risks | Article

Innovative Hardware Eliminates Wireless Risks | Article

Imagine having a fully transportable, fast-speed, secure, wireless network that can immediately operate anywhere in the world. Predictions that such technology is still next generation are now history, and both government and commercial organizations are making a beeline for the system known as UNIPOP

Outsourcing Provides A New Suit For Old Hat | Article

Outsourcing Provides A New Suit For Old Hat | Article

Even though Quicksilver, a fashion retailer, was keeping up with the latest hemlines, its was still using a manual system for inventory control dating back to the Nehru suit. Outsourcing to KWI brought the retailer up to date.

ASP and ERP: A Great Fit | Article

ASP and ERP: A Great Fit | Article

Having doubled its size in one year, Rural Cellular Corporation found it had outgrown its human resources and financial services applications. Outsourcing its hosting and applications to an ASP solved the problem.

No Dress Rehearsals | Article

No Dress Rehearsals | Article

What makes an outsourcing relationship work? A perfectly executed contract is NOT the answer. An outsourcing arrangement is a long-term relationship whose expectationss and attitudes must be realistic. Here’s how to do it right.

To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy | White Paper

To Share or Not to Share: An Analysis of the Effectiveness of a Shared Services Strategy vs. an Outsourcing Strategy | White Paper

Are you considering implementing or divesting a shared services strategy? This paper provides key success/failure factors for internal shared services groups. It also presents a decision-making approach to determine whether a company should use shared services or an outsourcing strategy to meet specific business requirements.

How to Select an Alliance Partner | Article

How to Select an Alliance Partner | Article

A property and casualty insurance company wanted to enter the financial services fray and service its high end clients. And it was in a hurry, since the baby boomers are focusing on their retirement years now. Outsourcing this potentially risky new area brought big rewards to both supplier and buyer.

Outsourcing Makes Virtual Management Real | Article

Outsourcing Makes Virtual Management Real | Article

In 2001, a year that many dotcoms and other technology-related companies suffered hard times, Portera enjoyed 125 percent revenue growth with 121 new deals. Read how this ASP, which provides professional services automation, is not only surviving, but thriving.

Everest Group Opens Canadian Office With Frank Koelsch | Article

Everest Group Opens Canadian Office With Frank Koelsch | Article

Everest Group, a strategic sourcing advisory firm, continues to expand its international influence with the addition of a Canadian office.

The Critical Success Factor of Managing Growth | Article

The Critical Success Factor of Managing Growth | Article

BP, one of the world’s largest companies, considers it a best practice to outsource as many non-core processes as possible. But outsourcing HR was considered a crucial component of its organizational transformation. Here’s the story of how a groundbreaking deal successfully achieved objectives.

Remote Customer Service Agents Make Call Center A Big Hit With Clients | Article

Remote Customer Service Agents Make Call Center A Big Hit With Clients | Article

As a call center service provider, you spend $10,000 training an employee to handle complicated financial services and insurance calls. How do you keep them from leaving? ARO found a way to retain these hard-to-find, licensed employees: let them work-at-home. This kind of continuity is exactly what its buyers want.

Outsourcing’s Role in the Delicate Balancing Act Between Growing and Shrinking | Article

Outsourcing’s Role in the Delicate Balancing Act Between Growing and Shrinking | Article

The cost of human capital is so large that it stymies some companies from being able to achieve their growth initiatives. Outsourcing truly makes a difference, as in this story of how a medical billing company handled the challenge and ensured HIPAA compliance at the same time.