Data Center Outsourcer Keeps Power Grids Up and Running | Article
A utility service provider emphasizes people over software to keep the power grid humming.
Archive for September, 2002
September 1, 2002 | Read More
Tips for Outsourcing HR Functions | Article
What’s the best way to ensure HR success? A study of Editor’s Choice awards nominees finds outsourcing more than one function generates the highest success rates.
September 1, 2002 | Read More
The IRS Is Watching Filings for Independent Contractors | Article
Sorting out taxation and benefit compliance for contract employees becomes important because of the large liabilities involved if you make a mistake. Outsourcing eliminates much back office stress and paperwork for employers.
September 1, 2002 | Read More
Building a Case for BPO – Part 2 | Article
Here’s everything you wanted to know but didn’t know who to ask about procuring BPO in the brave new world of enterprise outsourcing.
September 1, 2002 | Read More
Calling Canada…A Red Hot Spot Develops for Call Center Outsourcing | Article
The exchange rate is helping Canada become a popular offshore location for call centers for American buyers.
September 1, 2002 | Read More
Pay Attention to SLAs! | Article
DoubleClick had to pay a large SLA penalty. Here’s what the company did to ensure it didn’t have to pay another.
September 1, 2002 | Read More
Getting Ready to Outsource | Article
Proper preparation happens before the outsourcing procurement begins. Frank Usher discusses five critical steps before the RFP hits the streets.
September 1, 2002 | Read More
Development and Customization in Outsourcing | Article
Today, ITO may involve customization or development. Outsourcing contracts must reflect this work. Attorneys at Baker& McKenzie discuss four areas of concern.
September 1, 2002 | Read More
Manufacturing Ties that Bind | Article
Three manufacturing companies nominated for this year’s Outsourcing Awards used outsourcing to update their IT, improve procurement and enter eCommerce in addition to cutting costs.
September 1, 2002 | Read More
Insurer Quotes Rates from Palm of its Hand | Article
The CEO of GSA Insurance wanted to do something no insurance company had done before: provide accurate quotes at the customer’s home. Outsourcing made that a reality.
September 1, 2002 | Read More
Taking the Pulse of Patient Care Improvement Strategies | White Paper
The value of hospital IT investments now must be measured as to how they enhance an institution’s capability of saving lives and reducing medical errors. A pulse check on how hospital executives currently invest in IT business solutions, however, reveals an erratic approach to decision-making, essentially reducing the outcomes value of those investments. This white [...]
September 1, 2002 | Read More
