You have to acquire millions of dollards of IT equipment and also reduce your staff. At the same time, your orders are to significantly reduce your budget and also ensure excellence in client service. What’s your strategy? Here’s how one company used the strategy of outsourcing to achieve those objectives…and more.
Governor Jeb Bush wanted some forward-thinking ideas implemented in the state’s personnel office that the old technology couldn’t handle. After studying the private sector, America’s fourth largest state outsourced its HR to Convergys.
Buyers outsource because service providers can supply innovation, top technology and key personnel. But the providers can’t supply these without making a profit. Damon Rosenhan explains the economics of a win-win outsourcing deal.
Facing mountainous bad debts and a failing national economy, Japan’s banking sector and its government seek strategies to save the banks from closure. But Shinsei Bank has already found the path to success. Due to adopting western-style management concepts, and using outsourcing, it entered a new market at one-third the time and one-tenth the cost of its competitors and has profit for moving forward.
A new study shows 89 percent of buyers using Professional Employer Organizations reported saving $600 per employee annually, on average. Read how PEOs are benefiting small to medium-sized businesses.
More than 35 million Americans currently qualify for Medicaid; that number will explode as the baby boomers age. Outsourcing is one way to cut costs to stay profitable while improving quality. Here’s how Arkansas and Delaware attacked the Medicaid problem. The Delaware relationship was a runner-up finalist in the 2003 Outsourcing Awards.
Using an offshore service provider can be a daunting task. Stephen Dunn describes the options for both buyers and service providers.
CIOs: What should you do if you discover you’re paying too much or your service provider is having financial difficulties? Mike Jones, a former CIO who’s now CEO of (i)Structure, shares some thoughts about possible courses of action.
International outsourcing is tricky, especially when many countries are involved. Attornies Brad Peterson and Mark Prinsley discuss the legal ramifications.
The Windy City becomes one of the largest cities in America to outsource its IT. Unisys and Acxiom worked together to make this happen. Now, if they only could get the same improvements with the Cubs….
Fifty percent of IT outsourcing contracts for small and medium businesses don’t have service level agreements. Here’s why all buyers need them and… which ones to have …to increase your chances of outsourcing success.
Specialty chemical manufacturers need their small customers. But the turnover rate was huge because it was just too hard to reach them. Then an outsourcing service provider found a way.
How do you fully leverage existing IT resources and maximize the return on (judicious) IT investment. In other words, how do you both control your IT costs and increase the performance of our IT operations? Read this informative paper.
Learn the 2003 spending plans of IT executives in seven countries; the role of ROI; and the top-of-mind global outsourcing issues. To compare yourself to IT executives, download this thought-provoking survey of IT leaders.
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