Labor arbitrage is becoming a crucial component of BPO transactions. In part 1 of a three part series, Everest’s Eric Simonson explains how labor arbitrage is altering outsourcing’s fundamental drivers.
MedUnite handles eight million transactions a month. It needed an easy-to-implement CRM solution to manage its large customer base. Salesforce.com was the answer.
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.
Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
Your service provider just declared bankruptcy. What do you do now? Lawyers at Mayer, Brown, Rowe & Maw have some surprising remarks about what you can and can’t do and some good ideas about how to protect yourself in your \x0d\x0acontract.
In today’s world of belt tightened and falling stock prices, how do you fund an outsourcing initiative? Vensure gives entrepreneurs the ability to trade their development projects for equity.
A Connecticut hospital group had a successful relationship with its service provider. But when it decided to expand the scope of its outsourcing, it hired an intermediary to help negotiate the new contract to eliminate conflict.
This is a study of whether Japan’s mega-merger bank consolidation strategy can most effectively strengthen Japan’s banking industry and revive its economy.It also examines critical business principles at issue within Japan’s culture and evaluates outsourcing as an alternative strategy to achieve desired objectives. It concludes with a forecast on outsourcing’s pivotal role as the only [...]
How companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel.
How companies can transform the way they operate and achieve higher profitability by optimizing the workforce.
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