Salesforce.com is the CRM Rx for Health Insurance Firms | Article
MedUnite handles eight million transactions a month. It needed an easy-to-implement CRM solution to manage its large customer base. Salesforce.com was the answer.
Archive for November, 2002
November 1, 2002 | 0 comments | Read More
Lower Cost, Cultural Similarities Empower Canadian Outsourcing Firms | Article
A Canadian service provider blends near shore labor for customer service inquiries and offshore labor for other tasks to help the American insurance industry remain competitive.
November 1, 2002 | 0 comments | Read More
Outsourcing Labor Procurement | Article
Design your strategy carefully. Source outside the box. Pete Quigney of EDS shares his thoughts on a successful labor procurement.
November 1, 2002 | 0 comments | Read More
A Sporting Goods Manufacturer Outsources CRM to Drive a Golf Email Campaign | Article
Wilson Sporting Goods wanted to send 90,000 emails to its golf customers. But it had never done an email campaign before. Outsourcing got the job done.
November 1, 2002 | 0 comments | Read More
Lifting the Winner’s Curse | Article
Unlike most auctions, both buyers and service provicers in an IT outsourcing transaction pay if the winning service provider offered an irrational price to get the deal. Stephen Dunn offers tips to buyers on how to avoid the winner’s curse.
November 1, 2002 | 0 comments | Read More
IDC Study | Article
Outsourcing used to be about cost, capital and cash flow. Today, outsourcing is about strategy and execution. So says a just released study by IDC and Cap Gemini Ernst & Young.
November 1, 2002 | 0 comments | Read More
Anchor for Agility | Article
When Nortel selected a service provider, the low cost offer did not prevail since Nortel wanted the best cultural fit. CSC won the deal after its negotiating team announced they would be the ones heading the account.
November 1, 2002 | 0 comments | Read More
Service Provider Bankruptcy | Article
Your service provider just declared bankruptcy. What do you do now? Lawyers at Mayer, Brown, Rowe & Maw have some surprising remarks about what you can and can’t do and some good ideas about how to protect yourself in your \x0d\x0acontract.
November 1, 2002 | 0 comments | Read More
Funding an Outsourcing Engagement With Entrepreneurs’ Equity | Article
In today’s world of belt tightened and falling stock prices, how do you fund an outsourcing initiative? Vensure gives entrepreneurs the ability to trade their development projects for equity.
November 1, 2002 | 0 comments | Read More
The Call Center Becomes a Revenue Generator | White Paper
How companies can enhance customer service, develop customer loyalty, and drive additional revenue through the call center channel.
November 1, 2002 | 0 comments | Read More
Finally, Outsourcing Tackles the Real Value Driver | White Paper
How companies can transform the way they operate and achieve higher profitability by optimizing the workforce.
November 1, 2002 | 0 comments | Read More
