How do you train 50,000 sales associates in 650 stores? Circuit City plugged into eLearning. The outsourcing initiative increased sales per employee by up to 49 percent and lowered training costs 30 percent.
Your Web site requires massive updates, often several times a day. This includes time sensitive information that remains online just a few hours. Who ya gonna call? An outsourcer.
A European cosmetics company outsourced its U.S. distribution when it entered the American market. But it took a couple of makeovers to get it right.
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.
Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
This paper discusses the new multi-client shared services outsourcing model. Readers will learn why it’s growing in popularity with mid-size companies, how it differs from a one-size-fits-all (ASP) model, and how it enables end-to-end services and industry-specific solutions.
This paper describes crucial issues and pitfalls within the procurement process and discusses the need for an integrated solution. It explains the benefits of Procurement BPO – the optimal, strategic solution – to this critical business area.
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