Part 2: What’s Driving the Growth of BPO? | Article
BPO’s big promise is tied to transaction engines. What are they anyway? Eric Simonson provides a clear definition and explains why they are so powerful.
Archive for December, 2002
December 1, 2002 | Read More
Rapid Growth of eLearning in the BPO Arena Only Scratches the Surface | Article
How do you train 50,000 sales associates in 650 stores? Circuit City plugged into eLearning. The outsourcing initiative increased sales per employee by up to 49 percent and lowered training costs 30 percent.
December 1, 2002 | Read More
Outsourcing Takes the Mystery Out of Web Content Management | Article
Your Web site requires massive updates, often several times a day. This includes time sensitive information that remains online just a few hours. Who ya gonna call? An outsourcer.
December 1, 2002 | Read More
European Cosmetics Maker Turns to Outsourcing to Enter U.S. Market | Article
A European cosmetics company outsourced its U.S. distribution when it entered the American market. But it took a couple of makeovers to get it right.
December 1, 2002 | Read More
‘Special T’ Is for Telecommunications | Article
Technology seems to change at mach speed. Companies often don’t have the time or the capital to train their workers to keep up. Outsourcing allows them to plug into qualified specialists when the demand arises.
December 1, 2002 | Read More
How To Move From ‘It’s Not Possible’ To ‘It’s A Done Deal’ | Article
Money is tight at most non-profits (and at corporations, too!). Antares helped the Ohio MS chapter upgrade its technology within its budget.
December 1, 2002 | Read More
Aviation Outsourcing | Article
Flexibility is an important piece of aviation outsourcing. Attorney R. Allen Naude of Baker & McKenzie shares do’s and don’ts for airlines.
December 1, 2002 | Read More
Outsourcing Provides Sweet Dreams Instead of Security Nightmares | Article
Worried about IT security? Read how a service provider helped a health consortium close off targets of opportunity and cut its exposure.
December 1, 2002 | Read More
The New Breed of Web Hoster | Article
Web hosters are now adopting many of the outsourcing service strategies of ASPs. One benefit: the provider doesn’t have to compete on price.
December 1, 2002 | Read More
Outsourcing the Enterprise Becomes an Engine for Growth | Article
Ingersoll Rand, in an effort to achieve dramatic growth, turned to ACS to outsource its accounts payable. But after careful study, the manufacturer decided to incorporate ITO into the BPO equation.
December 1, 2002 | Read More
Insuring A Process System for Independent Agents | Article
USA Inc., composed of independent agents, wanted to concentrate on growth. Soon its IT department couldn’t handle the volume. So it outsourced policy processing to RIS.
December 1, 2002 | Read More
Multi-client Shared Services: Outsourcing’s New Model | White Paper
This paper discusses the new multi-client shared services outsourcing model. Readers will learn why it’s growing in popularity with mid-size companies, how it differs from a one-size-fits-all (ASP) model, and how it enables end-to-end services and industry-specific solutions.
December 1, 2002 | Read More
Giving the Processes and the Provider Their Due | White Paper
This paper describes crucial issues and pitfalls within the procurement process and discusses the need for an integrated solution. It explains the benefits of Procurement BPO – the optimal, strategic solution – to this critical business area.
December 1, 2002 | Read More
