Maximizing Learning Processes in Your Organization | Article
Shrinking budgets and a growing reluctance to travel are causing companies to prefer distance learning solutions. Cost makes outsourcing a good choice.
Archive for January, 2003
January 1, 2003 | Read More
Facilities Management Industry Sees Murky Future | Article
Facility management service providers are fighting buyer perception that their services should be priced like a commodity. But there’s opportunity for niche players.
January 1, 2003 | Read More
Transaction Engines and Process Reengineering Changed HR | Article
Web-enablement and transaction engines will spearhead the increasing drive to outsourcing HR. But success requires a paradigm shift.
January 1, 2003 | Read More
Finance and Accounting BPO Adds Up to Business Transformation | Article
Finance and accounting outsourcing has gone beyond transaction processing to enter the realm of business transformation. Today, chief financial officers require data to help them make better financial decision.
January 1, 2003 | Read More
The Major Event of 2002 | Article
When 2002 dawned, there was a dearth of credible service providers. Then three different kinds of providers stepped into the breach. The result: broader offerings for today’s buyers.
January 1, 2003 | Read More
ASPs Face a Changing Market | Article
A young industry — long accustomed to evolving — will continue to experience Darwinism. One new wrinkle: buyers are now asking their software vendors to host their own products.
January 1, 2003 | Read More
Manufacturing the Future | Article
Manufacturers are increasingly willing to spend money on outsourcing to save money. Old skill sets are disappearing, making the cost of finding the right talent a primary driver in choosing outsourcing.
January 1, 2003 | Read More
The Expanding Territory of Offshore Outsourcing | Article
Suppliers are moving the back office to the four corners of the globe. At the same time, buyers, now firmly committed to offshore solutions, are wrestling with the decision to select a near shore or farshore provider. Here’s what’s going on in offshore outsourcing.
January 1, 2003 | Read More
ITO: An Industry in Transition | Article
Peter Bendor-Samuel reflects on ITO outsourcing in 2002. His take: service providers are under price pressure because of increased competition from offshore suppliers and new potential powerhouses created by acquisitions. Then, he predicts what will happen in 2003.
January 1, 2003 | Read More
European Outsourcing Catching Up with U.S. | Article
BPO in Europe is seen as a significant growth opportunity that could help outsourcing service providers compensate for any slowdown in the ITO market.
January 1, 2003 | Read More
Legal Outsourcing Trends – A Look Ahead | Article
Outsourcing continues to provide significant business opportunities for customers. But it also represents new risks. At the same time, the outsourcing market is continuing to evolve toward the newer terrain of business process outsourcing. Paul Roy of Mayer, Brown, Rowe & Maw discusses how to stay in the deal and out of court.
January 1, 2003 | Read More
Outsourcing to Rid Healthcare’s Pain | Article
Word of mouth in the healthcare industry has spread the message: outsourcing is the best medicine to address costs and government regulations.
January 1, 2003 | Read More
What You Need to Know About IT Outsourcing Trends for 2003 | Article
Five trends are reshaping ITO. Hot new markets and business transformation outsourcing are two of the major trends altering the landscape.
January 1, 2003 | Read More
Humorist Art Buchwald’s Views on Outsourcing, Globalization and the American Economy | Article
The humorist, who follows businesses like baseball, talks about outsourcing.
January 1, 2003 | Read More
Mushrooming Competition + Knife-Thin Margins = CEO Headaches in Financial Institutions | Article
With competition on all sides, banks have to invest in enabling technologies to stay current. Yet this economy dictates that they cut costs, too. The only way to do both is to outsource.
January 1, 2003 | Read More
Outsourcing To Play Larger Role Among Insurance Companies | Article
The conservative insurance industry finally figured out BPO is the way to go. Shrinking margins made insurers enter this brave new world.
January 1, 2003 | Read More
