Full Service HR BPO Has Crossed the Chasm | Article
Full Service HR BPO is becoming a real business trend. Everest’s Michel Janssen explains why this is occurring, points out the prominent players and predicts what will happen in 2003.
Archive for February, 2003
February 1, 2003 | Read More
Exult Exults: Start-up Announces First Profit | Article
A pure play, full service HR service provider finally reported a profitable quarter. This is good news for service providers — Exult’s success proves profitability is possible.
February 1, 2003 | Read More
Does Your Sales Force Know Where Your $100,000 Demo Machine Is? | Article
A medical manufacturer had a hard time keeping track of its 500 pound demonstration machines. A Texas logistics provider helped the company manage the shipping and tracking process.
February 1, 2003 | Read More
Outsourcing Helps Large Canadian Retailer Tie All Its Suppliers Together Online | Article
One of the largest retailers in Canada wanted to connect all its vendors electronically. Outsourcing made that daunting task possible. The reasonable price meant even the smallest vendors could afford to plug in.
February 1, 2003 | Read More
RebusHR Transforms Real Estate Firm with Virtual HR Team | Article
HR outsourcing is catching on in Europe. Read how a UK real estate firm turned to outsourcing to set up HR procedures after becoming England’s largest private landlord after a huge acquisition.
February 1, 2003 | Read More
A Blast from the Past: BPO Drives IT Outsourcing Decisions | Article
BPO is beginning to drive IT outsourcing decisions. Mike Atwood explains why.
February 1, 2003 | Read More
Service-Oriented IT Outsourcer Helps Service-Oriented Banks Win Customers | Article
An upscale community bank prides itself on customer service. It turned to a service-minded outsourcer to help it compete with the big boys.
February 1, 2003 | Read More
All Things Considered – The Right Price for Outsourcing Services | Article
In today’s economic environment, more and more organizations are turning to their chief financial officers for the outsourcing go/no-go decision. This can have a tendency to focus the decsion on cost, not value. Danger: this approach may impact the effectiveness of the initiative later on.
February 1, 2003 | Read More
What Do You Do When Your Applications Support Provider Goes Under? | Article
Here’s an outsourcing nightmare: Your applications support provider declares bankruptcy as you’re trying to prepare your year-end financials. Read how one buyer handled the situation. The end result: a new outsourcing relationship with even greater value.
February 1, 2003 | Read More
Force Majeure After 9/11: New Issues in a New World | Article
New York’s terrorist attacks have forced buyers to revisit the force majeure events clauses in their outsourcing contracts. The typical clause has the buyer bearing all the risk. Attorney Bruce Leshine has new verbage that shares that risk with the provider.
February 1, 2003 | Read More
