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Archive for May, 2003

Presenting Outsourcing Center’s 2003 Editor’s Choice Awards | Article

Presenting Outsourcing Center’s 2003 Editor’s Choice Awards | Article

Business With Finesse Mike Atwood, Industry President, Manufacturing, Retail and Distribution, Everest Group; Todd Furniss, COO, Everest Group; Debra Floyd, Awards Program Director, Outsourcing Center; Whitney Taylor, COO, Outsourcing Center; Michel Janssen, President, Supplier Solutions, Everest Group; Peter Bendor-Samuel, CEO, Everest Group and Outsourcing Center Whether it’s a sports or business arena, the masters leave [...]

May 1, 2003 | 0 comments | Read More
Healthy Decision: Dancing to a Different Tune | Article

Healthy Decision: Dancing to a Different Tune | Article

Sometimes the source for efficiencies, cost savings and innovation is in the buyer’s own back yard.

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Cause Celebre: Changing the Way the Cookie Crumbles | Article

Cause Celebre: Changing the Way the Cookie Crumbles | Article

The story of how to change it can’t be done to dream come true using outsourcing.

May 1, 2003 | 0 comments | Read More
School Report Card: Outsourcing Earns Straight A’s in Detroit | Article

School Report Card: Outsourcing Earns Straight A’s in Detroit | Article

A self-funding story – how a school district’s IT operations were improved, creating needed investment funds for classroom instruction at the same time.

May 1, 2003 | 0 comments | Read More
City View: Mayor Declares Outsourcing is the Way of the Future | Article

City View: Mayor Declares Outsourcing is the Way of the Future | Article

The story of how to move beyond internal limitations and going in circles through outsourcing.

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Power Implant: Outsourcing… or Insourcing | Article

Power Implant: Outsourcing… or Insourcing | Article

The story of what happens when two organizations buy into a strategic outsourcing vision together.

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Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover | Article

Joint Resolution: City Falls for Outsourcing, the Ultimate Makeover | Article

The story of what happens when excellence comes to town on outsourcing’s winds of change.

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Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks | Article

Collaboration Wins: Removing ‘Risk’ from Calculated Business Risks | Article

A story of following important, fundamental steps in outsourcing to create business opportunities and a climate for change.

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ITO Has a New Player: the New HP | Article

ITO Has a New Player: the New HP | Article

HP just inked four mega deals in one week. The ITO marketplace has a new player. Here’s why Peter Bendor-Samuel thinks this is really good news for buyers.

May 1, 2003 | 0 comments | Read More
‘We, Inc.’ or Side Show? | Article

‘We, Inc.’ or Side Show? | Article

Outsourcing’s outcomes reflect both parties’ commitment and shared visions. Those are are enabled by a personalized communication approach that extends well beyond the executive level and beyond the contract.

May 1, 2003 | 0 comments | Read More
IDC Report Finds Canadian Executives Outsource For Business Change | Article

IDC Report Finds Canadian Executives Outsource For Business Change | Article

An Accenture-sponsored IDC study discovered cost was now not the major factor in deciding to outsource. Canadian firms cited business transformation as the overwhelming reason.

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‘Beat the Hell Outta the Supplier’ Negotiation Styles | Article

‘Beat the Hell Outta the Supplier’ Negotiation Styles | Article

Attorney George Atis believes contract negotiation styles should change. His vision of a more collaborative style can cut months from the negotiations and provide more harmony after the lawyers go home.

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How Offshore Providers Ensure Data Security | Article

How Offshore Providers Ensure Data Security | Article

Buyers wonder how offshore service providers keep their data safe. OPI uses armed guards and a no-pencil policy, among other things, to protect U.S. data in India.

May 1, 2003 | 0 comments | Read More
Impact of Best Practices in Outsourcing Arrangements | White Paper

Impact of Best Practices in Outsourcing Arrangements | White Paper

This white paper sheds light on the high-impact role of best practices in ensuring greater success in the challenges of outsourcing relationships. The best practices are illustrated with case study models (from Outsourcing Center’s 2003 Editor’s Choice Awards nominated relationships) among a variety of industries.

May 1, 2003 | 0 comments | Read More
Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

Up to My Knees in Alligators: What Executives Need to Know About Supporting a Remote and Mobile Workforce | White Paper

This white paper describes the rapidly changing remote support services market and examines the increasingly complex issues driving current problem and support failures. It concludes with an effective solution for these business challenges, along with the rationale for the solution’s successful outcomes.

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Haste Makes Waste: How to Avoid Outsourcing Problems | White Paper

Haste Makes Waste: How to Avoid Outsourcing Problems | White Paper

This paper presents findings and conclusions from 50 case studies, looking at impacts of problems encountered in outsourcing and analyzing how they could have been avoided or mitigated. The paper includes a model for potential failure.

May 1, 2003 | 0 comments | Read More