Control: Getting It and Keeping It in BPO | White Paper

For many executives, the greatest challenge of business process outsourcing (BPO) is not operational but managerial. In our research, based on 30 in-depth interviews with senior executives who steer BPO relationships for their organizations, we make three recommendations for how executives get and keep control in BPO. For many executives, the greatest challenge of business process outsourcing (BPO) is not operational but managerial.

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Tags: Accenture, case study, loss of control, research study, white paper

Category: Governance, White Papers