The Fearsome “O” Word – How change management mitigates the risks of employee resistance to outsourcing | White Paper

White PapersWhether the “O” word refers to outsourcing strategies or offshoring tactics, communications surrounding corporate plans and goals require a structured approach to risk management. Underestimating the impact of employee resistance can greatly decrease ROI in an outsourcing initiative. This paper examines proactive and reactive approaches to mitigating risks and achieving employee buy-in.

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