Last year the BPO niche provider market was on fire, especially in the small and medium-sized business realm. Consolidation this year will cause some suppliers to disappear but others will do very well sticking to their niche. Read why.
A new federal law requiring executives to be responsible for the accuracy of their financial statements went into effect last year. How is it affecting outsourcing decisions? We take a first look.
2003 was a watershed year for finance and accounting outsourcing. Work went offshore to save money and open new markets. And some buyers outsourced more than just their transaction work. Here’s an account of what happened.
Exult turned profitable. Suppliers went global. Buyers wanted to outsource the entire process. Transaction engines ruled. Phew! HRO had a busy year.
IT spending finally picked up and the utility\x0d\x0a model of pay-as-needed became firmly established in 2003. The surviving\x0d\x0a ASPs rose like a phoenix. Buyers focused on cost. They also need\x0d\x0a to consider the strategic value of IT outsourcing.
Business transformation outsourcing is the industry’s new buzz word. What exactly is it? Senior writer Kathleen Goolsby polled suppliers and has a definitive answer buyers need to know. First in a four part BTO series.
Partners in the Chicago, London, Sydney, and Hong Kong offices of Baker & McKenzie share their observations about trends in their regions and their industries, including their thoughts on offshoring. Is outsourcing the legal department the next BPO process?
Everest’s Todd Furniss and Stephen Dunn discuss the explosive growth of the offshore industry, describing the new players and predicting where the work will go this year.
The biggest event in outsourcing last year — and the biggest event since outsourcing’s inception — was the growing use of offshoring. Both buyers and suppliers realized the profound power of labor arbitrage. The move to offshore work to take advantage of low cost labor is affecting every area of outsourcing. In the IT space, [...]
The objective of this white paper is to provide an overview of the conditions pointing to an IT technology refresh, the possible paths for navigating the IT technology refresh, and ways to ensure that the IT technology strategy optimizes IT service/cost characteristics.
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