Cost pressures on all telecos have become overwhelming. Offshoring has the potential to provide dramatic cost savings. However, the improper use of offshoring can have equally dramatic consequences. Capgemini offers advice.
Imagine competitors teaming to form buying consortia to outsource their back-office operations on a combined basis to develop industry systems and solutions for their mutual benefit. This paper discusses the evolution, current early adoption stage, and global forecast for consortia buying in an outsourcing context.
Some outsourcing relationships achieve a “trusted partner” status, with both parties harvesting continually growing benefits over a long term. This type of relationship is required in business transformational objectives, but it’s rare. This paper examines the Acxiom-TransUnion relationship, a model for outsourcing since 1992.
Many problems encountered in outsourcing (disruption, delay, accountability gaps and personnel issues) result from a poorly executed transition. This paper describes HP‘s comprehensive Transition and Transformation Methodology that makes the move to outsourcing smooth, quick, and one that meets customers’ expectations.
Outsourcing Center conducted a study on risk-mitigation strategies in outsourcing. The study found that many buyers leave themselves wide open to chance.
An Outsourcing Center study revealed that a significant number of buyers inadvertently use flawed logic in structuring their outsourcing arrangements and, thus, tie their own hands behind their backs in being able to achieve anticipated ROI.
As Tom Devane sees it, businesses today, like Hamlet, face an existential question: To offshore or not to offshore. “For most of today’s manufacturers and knowledge service providers, that’s a perplexing question indeed,” says the author of Integrating Lean Six Sigma and High-Performance Organization. Leading the Charge Toward Dramatic, Rapid, and Sustainable Improvement, which was [...]
The consortia buying of business process outsourcing services is about to explode worldwide and will be become a major trend among Global 1000 and mid-market companies.
Voice and data communication–the fourth-largest operating expense for most companies–has historically not been managed in a rational way. But outsourcing solutions are now evolving to a compelling value proposition with a Total communication Management model.
Students at Southwestern Adventist University participate in a dinosaur dig in Wyoming every June. The site is so remote there were no telecommunication until the university outsourced. Now diggers can phone home and read their email.
Convergence, which means running voice, data, and video on a common infrastructure, brings a lower cost of ownership and the ability for companies to adapt quickly to changing business environments. Getronics explains how to manage a convergence project.
Incorrect or misleading cell phone billing is an expensive problem for corporations. Outsourcing is one way to guarantee you only pay for what you use.
Today outsourcers can merge voice and data into a single infrastructure. However, this new paradigm disrupts well-established conventions. Richard Sealy discusses what the next generation of telecom service outsourcing contracts must do.
180 Connect has 500 laptops in the field. What happens to the data if a laptop is stolen? What’s on those laptops anyway? The cable TV and satellite company outsourced to solve those problems.
A new study by Oblicore found 59 percent of its respondents do not monitor their SLAs well. Yet 64 percent have added financial penalties if their suppliers do not perform.
Daniel Griswold of the Cato Institute debunks offshoring myths using Cato research. He explains the economic benefits of offshoring and puts the job loss issue in perspective.
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