Utility Computing: The current and future business reality | White Paper
This paper, sponsored by ACS, discusses the emerging and viable set of capabilities that Utility Computing is offering now and the direction it is heading.
Archive for November, 2004
November 1, 2004 | 0 comments | Read More
Reducing costs and enhancing flexibility in the adaptive enterprise through outsourcing | White Paper
Justifying the business value of IT expenditures is a fact of life for C-level executives today according to HP. Although not all value add can be calculated in dollars and cents, CIOs, CFOs, and CEOs are looking for hard data on return on assets, IT cost reductions, and performance improvements. For an increasing number of [...]
November 1, 2004 | 0 comments | Read More
The Sarbanes-Oxley/Outsourcing Intersection: An Introduction | White Paper
Companies are now able to determine the cost of complying with the Sarbanes-Oxley Act. What effect will the new law have on outsourcing? Michael Mensik and Robert Garesis of Baker & McKenzie share their insights.
November 1, 2004 | 0 comments | Read More
Symptoms of Outsourcing Success | White Paper
Outsourcing Center undertook a study of 237 outsourcing arrangements in the Outsourcing Excellence Awards program during 2002-04 to determine the outstanding aspects of how successful relationships work. The study revealed a set of symptoms, or characteristics, evident in each case where the parties achieved their anticipated (or more) value outcomes. This paper presents the findings [...]
November 1, 2004 | 0 comments | Read More
Dangerous Liaisons | White Paper
The degree to which cultural elements in an outsourcing buyer and service provider’s separate cultures are compatible is a primary key to success in outsourcing. The parties’ degree of compatibility will enhance (or hinder) their ability to jointly solve problems and jointly adjust to changing pressures in their business environment. This paper presents findings and [...]
November 1, 2004 | 0 comments | Read More
Sephora Discovers the Beauty of Outsourcing its IT Infrastructure | Article
Sephora had aging infrastructure. Outsourcing gave it an IT makeover, with newer, better technology at the same cost.
November 1, 2004 | 0 comments | Read More
Outsourcing Makes Labor Law Compliance ‘No Sweat’ for Hanna Andersson | Article
American retailers want to comply with the No Sweat Initiative, which guarantees humane work conditions and forbids children under 15 to work. How do you comply if you import goods from around the world and don’t want to visit every factory? Answer: you outsource.
November 1, 2004 | 0 comments | Read More
Four Ways to Get the Most from E-Learning | Article
“How to Win Fans and Influence Profits,” a 2003 report sponsored by Convergys, listed four ways for retailers to get the most from e-learning. They are: Map the e-learning initiative to specific store metrics, like productivity per square foot or share of repeat business. Focus on employees who affect the customer experience the most. Use [...]
November 1, 2004 | 0 comments | Read More
Outsourcing Real Estate Audits Saves Retailers Real Money | Article
Real estate costs typically are the second biggest overhead expense after payroll. Outsourcing the lease audit function can save money and even save the business.
November 1, 2004 | 0 comments | Read More
When Outsourcing CRM, Total Business Value Eclipses Labor Arbitrage | Article
In the past, cost was the overriding consideration when companies outsourced their call centers. Work went offshore because few American suppliers could compete with the offshore providers. Today companies have discovered cultural compatibility between buyer and provider is just as important as the savings. Here’s what they learned.
November 1, 2004 | 0 comments | Read More
Governments Join Private Sector in HRO Adoption | Article
A new study by the Conference Board and Accenture HR Services discovered four forces came together in 2004 to encourage governments to outsource HR. Here’s what’s happening.
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Going for the Gold | Article
Concluding our five-part series on what causes outsourcing arrangements to fail, we look at the picture from the opposite corner–the keys to success–with advice from 68 buyers and providers that achieved even more value outcomes and higher ROI than they anticipated at the outset.
November 1, 2004 | 0 comments | Read More
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