This paper by Convergys explores the use of analytics in improving up-sell and cross-sell effectiveness as well as the elements that make it successful.
An outsourcing relationship’s success is no longer measured simply in terms of reduced costs. Outsourcing must also deliver operational and business improvements that create opportunity for the client. Read this paper by ACS.
Does your outsourcing strategy hold water? Or, are you facing the same issues confronting many IT organizations today? Read about what many experts have deemed a best practice: an effective infrastructure management model that enables, supports and controls multi-sourcing and selective outsourcing. This case study is a practical guide to an effective infrastructure management model [...]
In this paper by iGATE Global Solutions Ltd., we review the characteristics of a transaction-based pricing model for outsourcing (TMO).
Ensure that underlying IT services are aligned with business goals and develop better SLA design and metrics to ensure success in outsourced or in-sourced business services. Prepared for Digital Fuel by Enterprise Management Associates.
This special free report from Convergys HR Services looks at how absence management, learning and wellness programs can help cut costs and drive higher productivity. Increased productivity is vital to companies that compete in a global arena–and to succeed, they need to look beyond innovations in processes and technology, and address the “people” portion of [...]
Innovative CXOs are evaluating strategies for back office improvement and savings by forming relationships with experienced service providers to realize both immediate and sustained financial, operational and strategic objectives.
CIGNA needed a strong, flexible information protection and data privacy solution to support the company’s growing outsourcing initiatives, protect in-house applications and achieve HIPAA compliance. Read how Verdasys filled this gap…
When Sunoco decided to transform its IT infrastructure, it performed 90 percent of its IT services in-house. After an honest assessment of its deficiencies, the refiner decided to outsource 90 percent of its infrastructure to multiple suppliers. The key to that successful transformation was changing how Sunoco defined the work, according to Tim Murtha. From his new book.
Since utilities are asset-intensive companies, optimizing operational business processes is vital to most utility providers. Read about three trends energizing utility outsourcing.
The Land Registry wanted to add PCs to its 24 offices throughout the UK in just eight months. It formed a public/private partnership with HP to get the job done. Outsourcing, however, brought even more benefits to the government agency.
BC Hydro, which delivers electricity to 94 percent of British Columbia’s population, received an order from the government: act like a deregulated utility. That meant it had to outsource to remain competitive. It selected Accenture. Here’s what happened.
Outsourcing is sometimes a four-letter word in unionized industries. Yet for many utilities, strategic outsourcing can result in a clear competitive advantage that benefits management and labor alike.
The Community Health Plan of Washington had an enviable problem: its growth rate topped 300 percent a year. It needed a supplier who could handle that growth. Adaptis, with offices in the US and India, was just what the doctor ordered.
A new research study by Katzenbach Partners says the traditional American and European suppliers are no longer the safe bet for buyers looking to outsource their information technology. The study says the Indian suppliers, who have excess cash thanks to their rapid growth, may be a better choice.
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