The wireless telecommunications market is going through an intense transition period according to NCO Group Inc.. The industry is being reshaped through several changes, including a rising saturation rate, regulatory developments, mergers between leading players, and increasing pressure from industry executives to boost profitability while cutting costs.
This document by HP explores several of the key issues and provides a depth of understanding of the trade-offs involved in the Make/Buy decision.
Customer contact centers are continuously challenged to improve and expand interaction with customers in a cost-effective manner. With the current focus on improving the customer experience and the business process, it’s clear the next generation of contact centers need to move toward the use of emerging technology. Read what NCO Technologies has to say.
For service providers. This free whitepaper addresses how providers can increase both margins and customer satisfaction through better management of business and contractual obligations. Prepared for Digital Fuel by Ian Hayes.
Mark King of ACS introduces this new feature, a Q&A session with industry thought leaders who tell us what’s really happening in the outsourcing world.
A growing number of businesses are now using VoIP (voice over Internet protocol) to route voice traffic over their computer networks. So how do you keep malicious hackers from listening to your calls? Outsourcing can help.
Ukrainian IT suppliers signed new deals in 2005. Will the Ukraine turn into an Eastern European outsourcing hot spot?
IDC says the telecom sector will lead all other verticals in outsourcing engagements over the next five years. Read how wireless, radio frequency ID, and VoIP are changing telecom outsourcing.
Cost savings may still be the entry ticket to IT outsourcing. But HP’s Marc Schwartz says a more compelling reason to outsource is the ability to focus on the core business–and the many strategic advantages that can result.
ATI manufactures 400 cards for video games. Dissatisfaction with multiple suppliers led it to select a single source solution. ASP Parature improved customer satisfaction and decreased incoming call volume by 80 percent through its self-service options.
American Ref-fuel turns garbage into electricity. It outsources everything else. Here’s how the company’s various IT suppliers work with each other to service the energy company. The result: the company that turns waste into energy doesn’t waste energy.
Loading ...
Outsourcing Buzz Blog Outsourcing Alert
