The White Paper “IT Outsourcing Destination: RUSSIA” opens the Research Series published by RUSSOFT, the nationwide Russia’s Trade Association of software development and IT services companies. This paper is intended for software and IT Sourcing decision makers and other executives in charge of IT outsourcing strategies. The document provides an up-to-date overview of the Russian [...]
Executives today embrace outsourcing as a mainstream management strategy for achieving performance improvements and productivity gains. Far from a one-shot quick fix or financial trick, outsourcing plays a pivotal role in optimizing business processes, expanding capabilities and building the competitive strength of the enterprise. Read Accenture‘s research summary.
Fast-changing technologies. Growing volumes of information to process. Rising customer expectations. How can a salesperson begin to compete in this complex, competitive age? New learning tools may provide the answer. Read this paper from Convergys how your company can prepare the salesforce of the 21st Century.
BPO deals will get smaller. Offerings have to be global. The supplier market will continue to contract. Procurement will come of age. Here are 15 trends that will reshape BPO next year.
Three Indian suppliers joined Tier 1. Suppliers made some critical purchases. Microsoft and SAP embraced outsourcing. And then the hurricanes blew in. Editor Beth Ellyn Rosenthal recounts thirteen events that swept the outsourcing world in 2005.
Four primary areas of risk await buyers of outsourced services in 2006. Industry experts share their recommendations for handling them.
Where will suppliers outsource work in the next couple of years? And why? There are dramatic changes in attitudes toward this decision!
Buyers will want to mine their data differently next year. And suppliers are developing consulting practices to help all customers, not just outsourcing buyers, do just that. Here’s what’s happening in CRM outsourcing.
A new buzz surrounds IT outsourcing. Buyers are taking a new tactical approach to ITO. They want technical innovation, worry about security, and are embracing multisourcing. Read what the experts think will happen in 2006.
Outsourcing stands at a new inflection point. Fundamental and seismic changes are altering the structure of the industry. Peter Bendor-Samuel discusses the three events causing this sea change.
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