Retailers Leveraging Outsourcing to Drive Value | White Paper
Outsourcing Center, Staff Writer | January 1, 2006 | no comments
An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.
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Category: CRM & contact center, Retail & e-commerce, White Papers
