Hello? Is Anyone Listening? Remember Your Customers During Mergers and Acquisitions | White Paper

The contact center is often caught in the middle during mergers & acquisitions, and many businesses lose customers as a result of poor customer care. If the contact center were involved up front, the organization could prepare for customer management challenges and even increase customer satisfaction during the merger.

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Tags: acquisition, Convergys, merger, white paper

Category: CRM & contact center, Customer satisfaction, White Papers