The Great Outsourcing Divide: Where HRO has been challenged, FAO is blossoming | White Paper

White PapersHRO’s evolution has been more advanced in recent years than FAO, but that is quickly changing. The HRO industry is in a difficult position today, and FAO is booming more than any other BPO process. Here’s what you need to know about the trends in challenges, expectations and increasing value proposition in FAO and why it has diverged so sharply from HRO.

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