Small businesses historically have not had equal opportunity in outsourcing because they didn’t have enough employees to make it financially feasible. Now there is a comprehensive suite of HR services available to companies of all sizes, including those with 1-75 employees.
A 2005 study on outsourcing and insurance subrogation reveals why some insurance carriers are looking to outsource subrogation and others are hesitant. Another interesting finding: reducing costs is not an objective.
Mortgage lenders need assurance that the proper hazard insurance coverage is in place for the loans they issue. But that comes with significant headaches and unnecessary costs for lenders that still do their hazard insurance processing and tracking in house. Here’s what the leaders are finding as benefits in outsourcing this process.
A New Orleans insurer introduced a product that soared in popularity, causing it to upgrade technology to handle the volume. That prepared it well for operating after Hurricane Katrina.
Farm Bureau Mutual, a commercial carrier, needed a faster way to determine whether it wanted to renew a policy. If it didn’t have the correct information in time, it would adjust in haste and repent in leisure, charging lower rates when they really needed to be higher or vice-versa. Outsourcing solved the problem.
Retailers first began outsourcing to cut costs. Now the strategic goal is to achieve top-line growth. And that requires business transformation. Retailers have two choices to get there.
Dan Socci, HP’s VP of Technology Services, addresses five common concerns associated with moving IT support management outside the enterprise and provides advice about selecting an outsourcing partner as a single point of accountability.
India is perceived as a cornucopia of IT talent. But some organizations are discovering that certain IT skills are increasingly scarce. Read about the current labor situation and what it means for your outsourcing effort.
Infocrossing executive briefing. Clearly, for the majority of today’s companies, email has become the most essential, most widely used, and most vulnerable strategic business tool. Senior management must rethink its strategy for assuring email security and uptime.
An NCO Customer Management, Inc. case study. Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.
Retailers have expanded their operations well beyond their traditional, brick-and-mortar businesses. Today’s customers demand the ability to research and purchase products online. As such, the call center is playing an increasingly critical role in how retail organizations do business.
Learn how companies are making better decisions about human capital management through predictive analytics. A new methodology, Human Capital ForesightTM, provides the predictive analytics companies need to quantify business impact before they make people-related decisions.
This paper by examines challenges for offering services on a utility-based computing basis and looks at a case study of a service provider that was able to efficiently measure and report on services quality and costs with the Digital Fuel‘s SLA management software.
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