The Connecticut Convention Center has an innovative revenue-sharing arrangement with Total communication. After construction, the provider assumed responsibility for maintaining the communication infrastructure, something center managers knew nothing about, for a piece of the action. The result: the CCC will end up saving $1 million over the life of the nine-year agreement.
Insurance carriers with under $300 million in premiums face major challenges in adopting outsourcing because of their complex processes and products and intense government regulation. Here are some things to think about to insure outsourcing success.
Labor and food costs comprise 60 percent of a fast-food restaurant’s overall costs. Software solutions can efficiently manage the business, but they’re often not cost-effective for small to mid-size businesses and franchisees. Here’s how many restaurant owners benefit from a restaurant-management solution in an outsourced hosted ASP model.
Most corporate, law firms, and hospital libraries are cost centers and must justify their existence and continually reduce or contain costs. Many libaries are nearly dead or need to transform to digital assets. And more companies–like Toyota Motor Sales USA–find they need to create an information archive. Read this story to learn what outsourcing can achieve.
It’s very possible for buyers to form highly successful relationships with a new provider after experiencing a failed relationship. But there are pitfalls. What are the best practices that ensure success in these situations the second time around? Here are some industry experts’ insights.
A Florida property and casualty company wanted to add flood insurance to its product line but couldn’t find the IT dollars to add a new application. Outsourcing did that seamlessly.
Western Reserve Mutual Casualty had an information bottleneck problem with its quotes. The process took a long time and there was a problem with improper data entry; the quotes were close but off by a few dollars. Outsourcing solved the problem.
Berndt-Uwe Pagel, Senior Vice President of BPO for SAP, discusses the software company’s role in BPO. He explains why IT agendas have to change, standardization is important, and suppliers have to become profitable. And he shares the most important lesson he learned from his dad.
TechGuard had trouble recruiting because of its lack of benefits. It outsourced HR to solve that problem. Then it learned HR outsourcing provided a lot more valuable benefits. Here’s one firm’s story.
FAO had a major growth spurt in 2002 and 2004. What will happen this year? Will there be another? Phil Fersht and Paul Nowacki dissect the past to predict the future.
Managing master data is becoming a priority with organizations focusing on implementing a Master Data Management (MDM) program on an enterprise-wide level. Many organizations encounter significant challenges in implementing MDM programs. This paper discusses the challenges and best practices for establishing an MDM program.
Identify which IT and technology-intensive business processes you should insource, and which should be outsourced. Align your sourcing strategy and management practices to boost productivity and business performance without increasing costs.
The Chicago Park District teamed up with Unisys to help guide its future evolution. The Chicago Park District successfully leveraged technology to bring value to the day-to-day operations requires a comprehensive technology solution offering increased availability, reliability, flexibility and scalability.
Abstract: Ensuring that your internal customers “stay at the center” is key for BPO success. Standardization, integration, and ease of use can get you there. Find out how.
Move from ad-hoc, vendor management to a structured “sourcing management” strategy. Download the white paper by Oblicore, the leading provider of Service Delivery Management software.
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