Managed services for document life cycles, mailing and distribution processes, and events planning and support can be just solutions to reduce costs–or they can have significant value-add benefits if the outsourcing provider takes a partnering approach. Read what a difference this approach made for The Coca-Cola Company and the Atlanta airport.
Knowledge Process Outsourcing may become the fastest-expanding outsourcing initiative in the next 12 months, especially across Europe. Here’s what you need to know about KPO trends, the value proposition, and how to select a KPO service provider.
Next February the University of Phoenix Stadium will host the Super Bowl. The Stadium features a cutting-edge voice and data communication infrastructure that includes a multimedia IP network. Read how the Arizona Cardinal’s VP of Technology turned to its ICT supplier for help from the blueprint stage forward.
Telephones are sooo 1970s. The Salvation Army, however, is using phones in a very twenty-first-century way, thanks to outsourcing. And, the charity is saving significant sums, too.
Innovation is outsourcing’s new buzz word. However, it’s a lot easier to talk about innovation than do it. SAP’s Gianni Giacomelli discusses the techniques that work and the traps to avoid.
Telekurs Financial, which provides real-time data to the world’s largest banks, was still entering data manually. It clearly needed to offshore to speed up and improve the process. But where should it go? This is its story.
A new report from Deloitte Consulting discovered financial institutions are reshaping themselves before our eyes. They will be forever changed by globalization, according to Peter Lowes. Fact: In 2001 less than 10 percent of the financial services industry had moved work offshore. Today, 75 percent have. Here’s what’s really happening.
Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly integrating acquisitions and helping to outperform the competition and achieve high-performance business outcomes? IT is being [...]
Find out what business leaders should know.
Recent survey highlights from the most successful HRO initiatives, along with a case study and lessons learned in delivering strategic business value after HRO reshaped the internal HR function.
Learn how to handle current mortgage industry challenges by using a true variable cost structure that improves cost efficiencies, leads to service and quality improvements and can actually increase revenue.
Five years ago, India was synonymous with IT offshoring. Today, two areas are seriously challenging India’s supremacy: China (position No. 2) and Russia (No.3). Read about the benefits of working with Russian suppliers like EPAM.
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