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An investor’s guide to business process outsourcing (BPO) economics – How to assess technology choices’ impact on company value.
Examine how healthcare can proactively support patient-focused care using technology services that enable predictive analysis.
Outsourcing Center studied the risk-mitigation efforts of 40 offshore outsourcing relationships participating in the 2007 Outsourcing Excellence Awards program. This paper discusses the best practice strategies customers put in place to ensure greater return on investment by mitigating risks in the areas of transition, workforce attrition, communications, and cultural gaps.
To meet today’s demands for quality HR services, Human Resources departments increasingly rely on outsourcing partnerships. Learn how your peers define quality in working with an HR outsourcing provider and the impact on your organization’s success.
Conventional offshoring of applications can take you only so far. It can decrease your costs, but it can’t increase your power. The time is right to explore new ways to achieve more value from your business applications.
This paper discusses how operational excellence is essential to driving greater business value through outsourcing.
Manufacturing companies must grow to remain competitive, yet executives at many large, global companies face obstacles and uncertainty when it comes to product innovation, operational excellence and customer growth and retention – three areas they must improve continuously in order to grow revenue. Capgemini surveyed manufacturing executives about these challenges and found that only about [...]
Strategic insights you need today to make your global operations successful.
The industry now faces a new set of risks associated with second-generation Recruitment Process Outsourcing (RPO) and HRO deals. We spoke with Adecco and ExcellerateHRO to learn their advice for mitigating risks in 2008.
We spoke with industry experts to get their insights on mitigating outsourcing risks in 2008 and also looked at how buyers and suppliers are their own worst enemies when it comes to creating risks.
Nearly everyone is talking about innovation in outsourcing. In this article, experts share their insights on the hindrances and best practices surrounding innovation objectives.
What a year! Wipro set up shop in the United States. This year’s subprime mortgage mess will actually help outsourcing next year. And non-traditional suppliers won some big outsourcing deals. Here’s what it all means and a guess at how these events might impact the industry in the next 12 months.
Labor will be the driving factor that changes outsourcing in 2008. In the past, the megatrend was to use labor arbitrage wherever possible. Today buyers want to alter how they use employees, changing other services in which labor is a component. And, mature outsourcing relationships are bumping up against the offshore equilibrium.
Industry consolidation continues full speed ahead. Standardization helps profit margins (finally!). The mid-market takes off (really!). Here are some educated guesses about what will happen in HRO next year.