Total Cost of Ownership: Analysis of a Global Service Desk | White Paper

Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrate the process and results of evaluating your total cost of ownership and determining the optimal service desk strategy, Getronics shares a real world experience.

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Tags: cost components, Getronics, help desk, reasons to outsource, total cost of ownership, white paper

Category: IT infrastructure & applications, White Papers