Building Your Business Case for Best-Practice IT Services Delivery | White Paper

White PapersWhen comparing IT service delivery models of in-house, traditional outsourced services, or an on-demand solution, companies often base their decision on a total cost of ownership (TCO) analysis. Smart companies ensure the analysis includes not only the IT cost impacts but also the impacts to the lines of business and does not overlook important, less obvious cost components. This paper discusses TCO components often missed in developing a business case for best-practice delivery of IT services.

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