Subscribe via RSS Feed

Archive for June, 2009

Cloud Computing and IT Transformation – What CIOs Need to Know | Event

Cloud Computing and IT Transformation – What CIOs Need to Know | Event

Download the handout from the free webinar by Patni Computer Systems Ltd on June 30, 2009.

A Guide for Conducting a Strategic Audit of your Offshore Captive Center: Five Review Criteria and Four Action Steps to Take Now | White Paper

A Guide for Conducting a Strategic Audit of your Offshore Captive Center: Five Review Criteria and Four Action Steps to Take Now | White Paper

Expectations for software product development captive centers to deliver cost savings, increased output, and innovation have not been realized causing companies to consider strategic alternatives. Read the full paper from Ness Technologies.

Ahead of the Curve: The Steps You Need to Take Now | White Paper

Ahead of the Curve: The Steps You Need to Take Now | White Paper

This report outlines the actions companies need to take now, to be in a strong position to meet workforce and productivity requirements when the economy recovers.

Analyzing the Total Cost of a Global Service Desk | White Paper

Analyzing the Total Cost of a Global Service Desk | White Paper

Explore the levers and choices surrounding a global service desk and its impact on cost.

How to Manage and Mitigate Offshore Risks | Article

How to Manage and Mitigate Offshore Risks | Article

What are the real risks in offshoring both ITO and BPO work? Professor Ravi Aron, John Hopkins University, says understanding those risks helps buyers set up procedures to make their offshore engagements more successful.

How Changes in the Market Changed the Face of Outsourcing | Article

How Changes in the Market Changed the Face of Outsourcing | Article

LEAN, green, and savings now are the mantras of IT buyers today, according to Richard Penn. Even IT pricing is experiencing a metamorphosis. Here’s what buyers and suppliers need to know in today’s brave new ITO world.

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

How Sending Work to India and China Helped a Company Meet Customer Requests Quickly | Article

USA Technologies had been sending its development work to China. This time it added India to the mix. The result: it cut time to market in half and enjoyed savings of 40 percent.

An SMB Outsources to Not Go Out of Business | Article

An SMB Outsources to Not Go Out of Business | Article

Low margins and the economy put a U.S. marketing company on the ropes. It had two options: go out of business or outsource. Sending the work to the Philippines has helped it survive and thrive.

Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications | Article

Telecom Expense Management Provider Helps Johnson & Johnson Manage Global Communications | Article

An internal audit revealed Johnson & Johnson needed better telecom management. It outsourced North America first, then took the learnings global. Here is its story.

How to Engineer Successful Change Management in ITO | Article

How to Engineer Successful Change Management in ITO | Article

Why is IT change management so difficult? Martin Erb answers the question and provides insight into making change easier in ITO.