For many companies, the discussion about outsourcing is no longer “why” or “what” and has turned to “where.” As BPO options increase worldwide, the service delivery location assessment becomes a major component of the provider selection process. The goal is to identify the location that will yield the maximum strategic benefit – combining the best talent, cost structure, and infrastructure with minimum risk.
This paper discusses 10 decision factors around selecting the optimal location and provider. The factors are derived from the successful decisions made by over 400 clients of Genpact in globalizing across its 39 global delivery centers. Together, these factors create a structured way of approaching the complexities of selecting a BPO partner.