Infosys BPO Ltd. – Powered by Intellect, Driven by Values | Service Provider

Infosys BPOInfosys BPO Ltd., the Business Process Outsourcing subsidiary of Infosys Technologies, was established in April 2002. Since then, it has grown consistently to close FY 2009-10 with revenues of $352.1 million. Our company has centers in India, the Czech Republic, China, the Philippines, Poland, Mexico, the USA, and Brazil, and employs over 19,300 people. Infosys BPO has over 90 clients, spread across several industry verticals & horizontal services. The company’s performance has consistently been above the industry average.

Infosys BPO has been consistently ranked among the leading BPO companies by key industry bodies such as the International Association of Outsourcing Professionals, FAO Today, and NelsonHall, among others. It also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. Our company has consistently been ranked among the top employers of choice, besides pioneering efforts in diversity hiring and other industry best practices. Our senior leaders contribute widely to industry forums as BPO strategists and speak regularly at leading Ivy League business schools such as Harvard, Wharton, and Sloan, among others.

Distinctive Capabilities

Infosys BPO addresses customers’ business challenges through integrated IT and business process outsourcing solutions. The services we offer unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. Infosys BPO focuses on integrated end-to-end outsourcing and delivering result-oriented benefits to our clients through reduced costs, ongoing productivity improvements and process reengineering.

Our company differentiates itself from the competition through “Business Value Realization” and emerged as a trusted and a valued collaborative partner with stakeholders through consistent focus on improving their process metrics and end business metrics. We continue to demonstrate realization of business value, immense customer satisfaction, and co-creation to sustain long-term partnerships.

Service Lines

Banking and Capital Markets: The Banking and Capital Markets practice of Infosys BPO has matured over the last seven years, offering comprehensive services across various segments and having successfully migrated over 200 processes using our eSCM and ISO-certified transition methodology. The solutions combine domain knowledge, strategic program and process management experience with consulting, technology and proven integration and support capabilities. 

Manufacturing: The Manufacturing practice of Infosys BPO serves clients across High-Tech, Industrial Manufacturing, Aerospace and Automotive and Resources. The process platform helps clients perform a wide range of functions, including OEMs, component manufacturing, distribution, VAR and R&D, through a distributed ecosystem. Infosys BPO’s Manufacturing practice has centers in Mexico, Poland, the Czech Republic, India, Philippines and China. 

Communication Service Providers: Infosys BPO is a trusted transformation partner of global CSPs, delivering integrated solutions to help effect a business transformation and fulfill customer expectations. The CSP practice has over 4,000 professionals with deep domain expertise providing business solutions across PSTN, ISP, VOIP, broadband, ISDN, and mobile telephony. 

Retail and consumer packaged goods: The Infosys BPO Retail and CPG practice offers a wide range of industry-specific context solutions, supply chain solutions, store solutions, customer-centric solutions and analytics. The practice has customized training programs that provide conceptual and specialized knowledge relevant to the retail and CPG industry. 

Insurance: Infosys has been a pioneer in Insurance Business Process Outsourcing since 2003. The Infosys BPO Insurance practice is focused on being a change agent, enabling and promoting cost-effective and efficient business processes across the insurance life cycle in property & casualty, life, annuities, and reinsurance. Our success stories reinforce our commitment and dedication towards creating better processes and change. We have successfully delivered 25 – 40 percent cost savings to our customers by leveraging our Global Delivery Model.

Finance and Accounting: Infosys’ award-winning FAO practice delivers end-to-end finance and accounting services and offers outsourcing as a strategic tool that enables CFOs to meet their objectives. Our client portfolio in F&A currently includes global clients across Banking, Manufacturing, Telecom, Publishing, Media & Entertainment, Automotive, Services and Distribution.

Customer Service Outsourcing: The Infosys BPO Customer Service Outsourcing practice provides a consistent customer experience across all channels of customer support through customized solutions, right sourcing, and continuous training. We leverage our Global Delivery Model and state-of-the-art technology to reduce the overall cost of operations. Our impetus on hiring, training, and quality ensures that we incorporate customer service into processes. 

Human Resources Outsourcing: The Infosys BPO Human Resources Outsourcing (HRO) practice combines global sourcing and delivery capabilities to offer flexible and cost-efficient solutions for acquiring, administering and developing talent. Our componentized HRO offerings enable customers to embark on the HRO journey easily and realize benefits promptly. Through our transformational expertise, our customers save up to 40 percent on operational costs and enhance productivity by up to 30 percent. Our suite of innovative tools measure and improve HR/business metrics.

Sales and Fulfillment: The Infosys BPO Sales and Fulfillment Practice offers solutions that impact your top line by accelerating revenue enhancement through sales support processes. We improve your profitability by better cost containment in the supply chain through fulfillment operations. 

Certifications

eSCM level 5 certification

ISO 27001:2005

ISO 14001: 2004 & OHSAS 18001: 1999

SAS 70 Type II

TR19:2005

 

Infosys BPO at a Glance

Founded in 2002

Revenues: $352.1 million

Employees: 19,300+

Service lines: Business processes, IT infrastructure, IT applications.

  • Horizontals – customer service, finance & accounting, human resources, knowledge process, legal process, sales & fulfillment, sourcing & procurement
  • Verticals – manufacturing, communication service providers, media & entertainment, banking & capital markets, insurance, healthcare, retail & CPG, energy, utilities & services

Headquarters: Bangalore, India

Global delivery centers: India: Gurgaon, Jaipur, Pune, Bangalore, Chennai; China: Hangzhou; Philippines: Manila; Brazil: Belo Horizonte; Poland: (Lodz); Czech Republic: Brno; USA: Atlanta; Mexico: Monterrey

For More Information

Telephone: 918041877777

Fax: 918040670034

E-mail: [email protected]

www.infosysbpo.com

Case Studies

Infosys BPO partners with Horizon Blue Cross Blue Shield of New Jersey to improve efficiencies and create cost savings in its claims processing system. Click here to download.

Infosys BPO partners with Philips in the journey to transform its Shared Services Centers. Click here to download.

Infosys BPO enables T-Mobile UK to faster realize the benefits of outsourcing its Finance Directorate Functions. Click here to download.

Awards and Recognition

  • Infosys – Australasian Shared Services Excellence Award along with NAB for Best New Services Delivery.
  • Infosys BPO – Two Awards at the North American Shared Services Excellence Awards
  • Infosys BPO – Royal Philips Electronics Breakthrough Award 2009
  • Infosys –  Ranked second in The International Association of Outsourcing Professionals “Global Outsourcing 100”
  • Infosys BPO -Awarded 5-Star Rating by Bureau of Energy Efficiency (BEE)
  • Infosys Technologies – Wins Top Industry Awards for Client Management of Large Outsourcing Relationships
  • Infosys BPO – “Most Dynamically Developing BPO Center in Poland” award from Forbes Magazine
  • Infosys BPO – “BPO Organization of the Year” and “Fun at Work” awards from Stars of the Industry
  • Infosys – American Society for Training & Development (ASTD) award for excellence in inclusivity
  • Infosys BPO – Excellence Award for Diversity Hiring Initiatives
  • Infosys BPO – e-SCM-SP Capability Level 5 Certificate from Carnegie Mellon University’s ITSqc
  • Infosys BPO – Listed as a Top Enterprise Provider in FAO Today’s Annual Survey
  • Infosys BPO – Receives “positive” rating in leading analyst firm’s Comprehensive Finance and Accounting Business Process Outsourcing MarketScope report
  • NelsonHall rates Infosys BPO among the finest payroll service providers

Infosys BPO’s Growth

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