As organizations move up the value chain to achieve more dynamic outcomes and return on investment from outsourcing, the complexities and business criticality of the functions outsourced also increased. Managing through these complexities, achieving business transformation, and identifying and leveraging the “sweet spots” of value require collaboration between the service provider and client organization.
An Outsourcing Center study of 64 highly successful outsourcing relationships found that 66 percent of the customers ranked “creating a structure for collaboration” as a key factor in their efforts to motivate the desired actions and restuls in their relationship.
However, building and sustaining a collaborative environment in an outsourcing relationship does not happen naturally; in fact, there are some natural roadblocks that usually prevent it. This white paper presents:
- Best practices in building and sustaining a collaborative environment
- Roadblocks to collaboration
- Two case study examples