100 Lessons Learned by Buyers of Outsourcing Services | White Paper

One hundred lessons learned by buyers of outsourcingIn studying outsourcing relationships through Outsourcing Center’s annual Outsourcing Excellence Awards program since 1996, Outsourcing Center has aggregated and analyzed the lessons learned – mistakes and successes – by hundreds of buyers of outsourcing services.

These 100 lessons learned focus on issues related to each phase in the outsourcing life cycle – provider selection, contract negotiation, structuring governance, transition, ongoing services, and contract exit or renewal.

The lessons learned are a valuable body of knowledge and insights gained by real-world experience as to what worked and didn’t work in outsourcing relationships. You can apply these lessons learned in your relationship to help ensure your success in achieving anticipated outcomes.

2 Comments on "100 Lessons Learned by Buyers of Outsourcing Services | White Paper"

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  1. Larry says:

    These are some good guide points. At least you got the decency to make people feel good about their decision and not call them laggards for not adopting or signing up fast enough like one of the white papers articles does over here. This is supposed to be about win-win.

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