Syntel – Small Enough to Listen, Big Enough to DeliverTM | Service Provider

Syntel, Inc. is a NASDAQ-listed, global provider of IT services and KPO solutions, aiming to enhance clients’ business efficiency and reduce operational costs. Our portfolio of solutions includes a wide range of technology solutions and services, with an elite clientele of Global 2000 organizations in the BANKING & FINANCIAL SERVICESHEALTHCARE & LIFE SCIENCESINSURANCEMANUFACTURING, and RETAILLOGISTICSTRAVEL & TELECOM INDUSTRIES.

History and Growth:

Established in 1980, Syntel started as a local company with a single service offering, but has grown exponentially into a $642 million (FY 2011) global corporation. Today, it has a market capital of $2.3 billion upwards, and an employee headcount of more than 19,600. Syntel also boasts of worldwide offices and Global Development Centers fully equipped with a range of innovative, yet tried and tested, IT and KPO solutions and service offerings. In 2011, Syntel has achieved 21% Y-o-Y growth, solely attributed to a commitment to creating customers for life”, the ability to reinvent ourselves and move with the times, and our understanding of client requirements and needs.

Syntel’s Customer Centric Approach:

Syntel delivers seamless service capability to our clients around the globe – unconstrained by geographies, time zones, and cultures. Syntel leverages dedicated Centers of Excellence, a flexible Global Delivery Model, and a strong track record of building collaborative client partnerships to provide sustainable business value to its clients. Syntel’s high repeat and referral business percentage is a testimony to its “customer for life” philosophy. Syntel is recognized by its clients to be “Small enough to listen, and big enough to deliverTM” for its responsiveness and ability to build collaborative partnerships, known for solutions that deliver sustainable business advantage.

Service Lines

Syntel’s service offerings aim at providing enhanced technology capabilities and expertise to clients spread across various industry verticals. Our vertical industry practice groups fuse technical knowledge with business expertise to develop solutions targeted to our clients business and the competitive challenges they face.

Industry Specific Solutions:

  • BANKING & FINANCIAL SERVICES: End-to-end ITO and KPO solutions for banking, capital markets, and cards & payments industry sectors including risk management, asset management, brokerage, core baking, compliance, fraud solutions, reconciliations and more
  • HEALTHCARE & LIFE SCIENCES: Well-integrated solutions for compliance, analytics, testing, claims management and records management, catering to payers, providers, medical devices, and life sciences needs for both ITO and KPO services
  • NSURANCE: Defined solutions for property & casualty, life, and retirement including agency management, analytics and policy administration
  • MANUFACTURING: Framework of fine-tuned solutions to address the challenges of motor vehicles, aerospace, industrial and heavy manufacturing, and medical equipment and supplies industry
  • RETAIL: Solutions on green retail, store systems, POS testing, SCM, and an award-winning Store Service Workbench solution
  • LOGISTICS: One-stop shop for warehouse management systems, package shipment, transportation management systems, supply chain and distribution and freight management
  • TRAVEL: Offerings for Airlines (Passenger and Cargo), Tour Operators/Agents, Hospitality (hotels, resorts, restaurants, cruise lines), Car Rental, Railroad Operators
  • TELECOM: Customized solutions for global telecom service providers/carriers and telecom software product vendors for billing, revenue assurance, order and service management, and analytics

Syntel’s Centers of Excellence (CoEs) complement and support our vertical industry solutions, establishing an unparalleled expertise in alliances, partnerships and technology solutions, to cater to the global competitive market needs.

Syntel’s service offerings include:

  • Application Development and Management Services include new development, enhancements and application consolidation – focused on helping clients meet emerging business and technology challenges
  • Architecture Services encompass architecture consulting, enterprise content management, enterprise data management and architecture support to enable the client organization achieve an efficient and effective means of driving and validating the value of their technology environment
  • Testing services address the operational, tactical, and strategic requirements of organizations by creating customer-specific solutions using a phased approach and innovative frameworks like our innovative iTAP framework built to lower testing TCO
  • IT Infrastructure Management services span consulting and system integration, monitoring and event management, end-user and enterprise computing, network management, security management, and IT helpdesk services to help the client understand and manage their technical infrastructure better
  • Knowledge Process Outsourcing (KPO) industry-specific offerings that are tailored to the client business needs, and eliminate the costly and time consuming manual processes
  • Migration Center of Excellence (COE) ensures a seamless migration with focused solutions to address onshore, offshore, timelines and training issues and to reduce effort, cost and time-to-market
  • Enterprise Application (OracleSAP) services include implementation, customization, upgrade & migration, systems integration, maintenance/support, performance tuning, optimization, feasibility analysis and business process reengineering for enterprise applications

 Syntel is always on the technology forefront with an unrelenting focus on niche technologies. Some of our key focus areas are listed below:

  • Cloud Labs provide portfolio analysis and cloud strategy, cloud migration, re-architecture and testing, private and hybrid cloud deployment and management, PaaS development, and SaaS integration, allowing you to leverage the advantages of cloud solutions
  • AMO 2.0 offering  provides a complete suite of services, including business and technology alignment, monitoring and alerts, green IT, portfolio rationalization and ITIL-based process consulting to provide the client with a service-oriented, metrics and performance-driven application management function
  • Mobility solutions include consulting, system design and development of innovative mobile applications, and application testing, to provide clients with interactive monitoring reports, dashboards and vital info-on-the-go
  • Business Analytics Solutions provides a suite of data and analytics services, including data mining, forecasting, visualization, model development, management and deployment – these are based on algorithms and logic, to help evaluate the client’s technology and make system data work to deliver business intelligence, thus improving efficiency, reducing costs, and accelerating ROI
  •  Big Data include business and architecture consultancy to identify business value creation opportunities, application engineering on Hadoop for implementing big data applications, analytics on Big Data and cloud offerings

 Syntel Differentiators – providing a competitive edge:

  • Integrated IT-BPO solutions: Syntel has combined its IT outsourcing expertise with its KPO services to deliver a unique model which delivers significant value
  • Customer for Life: Syntel recognizes that its best source for new business opportunities comes from existing clients. With our robust global delivery model, industry-best infrastructure, and highly skilled SMEs, this flexibility truly makes us “Small enough to listen, big enough to deliver.”™
  • Deep Industry Expertise: Syntel’s mission is to “create new opportunities for our clients by harnessing our passion, talent and innovation.” Syntel has developed methodologies toolsets and proprietary knowledge applicable to specific industries.
  • Custom, Flexible Solutions: Syntel never takes a “one size fits all” approach to its clients business and technology challenges. We collaborate with our clients to adapt our business model to fit their needs, and align ourselves to their corporate culture to deliver the largest impact on their business.
  • Innovation: Syntel has institutionalized the innovation process to deliver tangible business results to all our clients on every engagement. Syntel’s culture of Innovation is driven by our Syntelovation® program, which has generated multiple ideas and deployed many services, components and tools saving time and money for our clients.
  • Ingrained values of Simple, Smart, Speed, Stretch and Synergy: Syntel believes in a value-centric work culture, where we provide smart solutions in a simple manner, within a short turn-around-time, while stretching past the usual vendor constraints, to ensure a seamless synergized approach and implementation
  • Alliances and Partnerships: Syntel carefully chooses and establishes partnerships with the most innovative, value-driven technology and software companies in the world.  We integrate our partners’ technology, domain, or solution-specific solutions with our services and frameworks to deliver game-changing technology solutions.
  • US-Based, Financially Sound, Growing Organization: Syntel is a U.S.-owned and operated company that has been creating innovative, flexible, adaptable technology solutions for the past 32 year

Over its 32-year history, Syntel has developed a proven set of methodologies, practices, tools and technical expertise for the development and management of its client’s information systems. Syntel believes that its intellectual capital is an important part of its competitive advantage. Some of Syntel’s methodologies and processes that add value to our clients are elaborated below:

  • SyntelligenceTM :  Knowledge Management portal that brings the best practices, methodologies and processes used in complex engagements by our employees around the globe
  • iTAPTM : Testing platform  to provide Syntel’s clients with an accelerator toolset that enables quantum leap in testing
  • Identeon : Tool used for portfolio assessment and defining outsourcing roadmap
  • SIRT (Syntel’s Informatica Review Tool)  : To review Informatica code automatically without human intervention
  • EQuIP TM (Enterprise Quality Information Processing): Web-based application to collect metrics from projects and generate management reports for effective and efficient project management
  • IntelliTransferTM : Consistent process for addressing knowledge acquisition and sharing requirements for multiple vendors
  • KARP (Knowledge Acquisition & Retention Process):  Syntel uses a structured Knowledge Acquisition and Retention Process to ensure repeatability and success with transitioning intellectual capital
  • Innovate: Syntel’s object-oriented application development methodology that employees a spiral approach for application development
  • Renovate: Syntel’s Application Maintenance Methodology to support the production needs of applications
  • Ogile (Offshore Agile): Syntel’s version of an Agile development methodology (iterative) with the primary objective to increase the project collaboration between business and technology resources
  • Syntelovation®: Syntel innovation which brings — new ideas, concepts, approaches, methodologies, processes and tools that will lower costs, accelerate timelines, and deliver tangible business results for our clients
  • Syntellect: Syntel’s entrepreneurial initiative to harness India’s brand new talent through Campus hiring

Syntel, Inc. at a Glance

Provide data for the following factors (not required to include all of them if you prefer not to):

  • Year founded  – 1980
  • Revenues –  $642.4 million (FY 2011)
  • Employees  – 19,659 (End Q1 2012)
  • Service lines – Global provider of IT services and KPO solutions for BFSI, HCLS, Manufacturing, Retail, Logistics, Travel and Telecom domain
  • Headquarters location – Troy, MI, USA
  • Locations of global delivery centers – Phoenix (AZ), Memphis (TN), Nashville (TN) in the US and Campus-wide centers in Mumbai, Pune and Chennai in India

For More Information


  • Minority Business Enterprise (MBE)
  • Quality Certifications:
    • SSAE 16
    • ISO 9001:2008
    • ISO/IEC 27001 (Information Security)
    • Accessed at SEI CMMI Level 5 v 1.1
    • Project Management Institute (PMI)

Awards and Recognition

Syntel is consistently recognized by leading analysts and major publications for our leadership, strength, dedication, and ability to deliver results.

  • CIO 100 Award, CIO India Magazine
  • Ranked #27 in Forbes America’s Best Small Companies
  • Ranked #48 in International Association of Outsourcing Professionals “The Global Outsourcing 100″
    • Top 20 Providers for Insurance and Healthcare
    • Top 20 Leaders for Industry Specific Services
    • Global Services Media and NeoGroup “Global Services 100″ and Sub Lists
      • TOP KPO Vendors
      • Top ADM Vendors
      • Top Industry-specific BPO Vendors
      • Ranked #16 in NASSCOM IT-BPO Employer in India
      • Ranked #32 in FinTech 100
      • Ranked #62 in Healthcare Informatics 100
      • Ranked #46 in VAR 500

 According to Gartner:

  • Syntel rates among the top 10 organizations globally for “ability to execute”
  • “Syntel has developed deep client partnerships that have led to strong deal retention and a basis for significant growth”
  • Syntel was listed among the top 10 India-based IT services providers based on the study on market share performance in 2011 by Gartner in the report entitled Market Share Analysis: India-Based IT Services Providers, Worldwide, 2011

According to Forrester:

  • “Syntel, by emphasizing strong client-centricity, further reinforces its value to its clients beyond the simple relevance of its solutions”
  • Syntel is today a top alternative for companies seeking a more nimble but experienced offshore outsourcing
  • Syntel believes that its intellectual capital enhances its ability to understand its clients’ needs, design customized solutions and provide quality services on a timely and cost-effective basis.

Case Study 1

– Application Development: $2 Billion in Check 21 Savings for a Global Financial Services Company



Case Study 2

– Application Maintenance: Annual Year Cost Reductions for a Major U.S. Insurance Company



Case Study 3

– Migration: Claims Processing System for a Large Private Healthcare Provider



Syntel is “Small enough to listen, big enough to deliver”™



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