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Archive for March, 2010
For a leading US-based chemical manufacturer, Genpact delivered a non-iterative upgrade from SAP 3.1i to Unicode-enabled SAP ERP 6.0 with SAP EHS Management functionality. Genpact’s GenLeanSM enabled SAP upgrade approach, combined with its business process and technical expertise ensured that this first of its kind upgrade was successfully delivered in just 10 months. In addition [...]
March 1, 2010 |
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Although IT has a significant impact on reducing cost, it is also a key cost component in the price of business process outsourcing services. This white paper discusses the impact of software on outsourced solutions and helps buyers gain a clear understanding of how their decisions impact the cost of services. The paper first examines [...]
March 1, 2010 |
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Adopting Oracle E-Business Suite is a key and strategic direction for a company; however, smart businesses understand that this is not a one-time event. It requires many decisions over a long period of time, ensuring that current business requirements are met as well as the ability to adapt to new and uncertain market and operational [...]
March 1, 2010 |
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India was the outsourcing offshoring pioneer. Where is India today? Karthik Nagendra discusses how India is poised to move to the next level. Its new models make it ready to provide buyers outsourcing success in today’s new normal. Ready about India 3.0.
March 1, 2010 |
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Indian service providers are investing in engineering labs where their scientists work on innovations and file for trademarks and patents. Global companies continue to outsource research and development. But these outsourcing relationships are different. Read how to make them successful.
March 1, 2010 |
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Today’s contact centers drive revenue and build customer relationships. Management of processes in those centers (whether outsourced, hybrid, or internal centers) is now easier and less costly using VContactCenter. This new CRM solution also facilitates capturing and managing data from social media such as Twitter, makes it easy to segment data, and provides multi-language yet standard capabilities for globalization.
March 1, 2010 |
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A significant trend for outsourcing in 2010 is that business transformation initiatives are on the rise. So are multisourcing environments. This article looks at these and other trends, implications, and recommendations.
March 1, 2010 |
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G&K Services stored its paper accounts payable at offsite storage facilities. If there was an invoice dispute, it could take several weeks to resolve because of the inefficient paper retrieval process. Then it outsourced. Now authorized personnel can seamlessly retrieve archived documents with a single click.
March 1, 2010 |
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Acosta changed service providers so it could offer employer-funded health reimbursement arrangements. The new plan lowered premiums but pushed some employees outside their comfort zones. Together Acosta and Workscape created a communication plan to educate them. Here’s what they did to drive buy-in.
March 1, 2010 |
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Application development costs and speed to market are critical for a startup with a new concept. Because the founders had to prove the concept, they didn’t want to spend a lot of capital. Hiring U.S. developers was not in the budget. A Chinese service provider got the job done at half the cost.
March 1, 2010 |
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