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Archive for April, 2010
April 1, 2010 | 0 comments | Read More
Real Time Knowledge Acquisition and Analysis: Fusing Data Objects for Multi-Factor Unstructured Data Correlation | White Paper
Business success will increasingly be defined by the ability to synthesize complex combinations of information–across traditional and non-traditional sources, both structured and unstructured formats, and then fused to add application-specific analysis. In response Ness Technologies has developed the Data Fusion platform, an architectural approach that supports real-time decision-making for businesses of all types. Its characteristics [...]
April 1, 2010 | 0 comments | Read More
Six Keys to a Successful BPO Transition | White Paper
What strategies did eBay use to ensure its business processes could support the company’s fast growth? It faced a challenge in meeting eBay sellers’ expectations of instantaneous payment. eBay turned to outsourcing for a solution that would handle the exponential transaction accounting needs. The migration of this and other business processes to BPO provider Genpact [...]
April 1, 2010 | 0 comments | Read More
Top Ten Things to Consider When Selecting an Outsourcing Destination | White Paper
For many companies, the discussion about outsourcing is no longer “why” or “what” and has turned to “where.” As BPO options increase worldwide, the service delivery location assessment becomes a major component of the provider selection process. The goal is to identify the location that will yield the maximum strategic benefit – combining the best [...]
April 1, 2010 | 0 comments | Read More
Process-Centric Back Office Transformation | White Paper
Most financial institutions evolved their back office in a product-centric manner as they added new products, territories, and engaged in mergers and acquisitions. Consequently, their back-office environment is full of complexities, added costs, and inflexibility. Because the underlying processes are fundamentally flawed by the multiple operating complexities, the conventional approach of making incremental changes and [...]
April 1, 2010 | 0 comments | Read More
In Tight Times, Ignoring Process Improvement Increases Business Risk | White Paper
Tough economic times often become a stimulus for companies to better manage their business and ensure that IT expenditures align with business needs and strategic growth goals. This white paper discusses the strategy of establishing a project management office (PMO) to ensure IT investments address both near- and long-term needs. In the paper, CDI IT [...]
April 1, 2010 | 0 comments | Read More
How Your Company Can Benefit from Brazilian Service Providers Using Open-Source Solutions | White Paper
Two trends are converging to create significant value for enterprises and midmarket companies seeking cost-effective IT solutions to support their business growth. The first trend is the increasing adoption of open-source software; the second is the strategy of moving outsourced work to low-cost nearshore locations rather than to distant offshore companies. The recent economic downturn [...]
April 1, 2010 | 0 comments | Read More
Is Your Business at Risk? – Facts You Should Know about Three Aspects of Document Management | White Paper
Document handling can have a real impact on an organization’s customer satisfaction, operational cost reduction, efficiencies and productivity, decision making, and revenue growth. However, document management is also a breeding ground for business risks. Unfortunately, for most organizations, document management is only a secondary function and does not receive the expertise and investment necessary to [...]
April 1, 2010 | 0 comments | Read More
Outsourcing Decision Perspectives: Benchmarking | White Paper
A study of 65 buyers in Outsourcing Center’s 2009 Outsourcing Excellence Awards program revealed an important differentiation in service providers’ mindsets and the way they address problems or opportunities. This Decision Perspectives briefing describes the characteristics in both mindsets along with how they differ in handling issues that arise in an outsourcing relationship. This briefing [...]
April 1, 2010 | 0 comments | Read More
Wipro’s First Global Innovation Tournament Offers Lessons in How Companies Can Innovate | Article
Wipro Voice: Wipro’s Knowledge@Wharton Innovation Tournament “Innovation at its best is pure magic.” That’s what Karthik Nagendra, Manager, Wipro Council for Industry Research, told the anxious group of finalists at the Wharton School’s first annual global Innovation Tournament. But how do you do it? The Tournament itself offered a roadmap for corporations interested in implementing [...]
April 1, 2010 | 0 comments | Read More
How an Outsourcing Buyer Helped its Service Provider in Haiti after the Earthquake | Article
Outsourcing is a business transaction. But sometimes outsourcing gets personal. When natural disaster strikes, sometimes the best aid comes from a long-term outsourcing partner. Many times it’s the outsourcing service provider who steps in to help out. (See these Outsourcing Excellence Awards winner stories: ACS and State of Lousianna, Vincent Catholic Medical Centers and Computer [...]
April 1, 2010 | 0 comments | Read More
How Outsourcing Buyers Benefit from Benchmarking | Article
Cost and price. It’s crucial that buyers understand both when it comes to outsourcing. What is the cost of providing business services internally? What elements comprise that cost? What is the price for comparable services from an outsourcing service provider? What cost elements affect the provider’s price? For the service levels it commits to perform, [...]
April 1, 2010 | 3 comments | Read More
When an Outsourcing Service Provider’s Lack of Domain Knowledge is a Good Thing | Article
How important to the value proposition for an outsourcing initiative is the service provider’s domain knowledge specific to the buyer’s industry? Many buyers report that the provider’s expertise in a particular business process ranks higher in importance than industry expertise when selecting a service provider. But there are situations where industry knowledge is crucial, especially [...]
April 1, 2010 | 0 comments | Read More
THE ROI for Strategic Change Management in Outsourcing | Article
Why do outsourcing initiatives fail? I believe poor change management is to blame. Poor change management translates into: Slower speed of adoption Lower ultimate utilization Lower proficiency Together, they all hurt the “return on investment” (ROI) “in an outsourcing effort and are limited to a “past focused” thinking to do the same activities better, cheaper, [...]
April 1, 2010 | 0 comments | Read More
BDO Annual Technology Report Finds CFOs Outsourcing More Work to China, India, Reversing Last Year’s Trend | Article
What a difference a year makes. A 2009 study of American chief financial officers in U.S. high-tech companies predicted the new hot location was the United States. The 2010 study discovered the opposite: China and India regained their position as the primo offshoring locations for IT services, according to Don Jones, Partner, International Tax Services [...]
A.T. Kearney Study Compares U.S. Cities and Latin America for Offshore Outsourcing | Article
In addition to great beaches, Latin America is also becoming a popular offshore outsourcing destination. How do Argentina, Brazil, Chile, Costa Rica, and Mexico compare to Tier 2 cities in the United States? A.T. Kearney’s annual study, while global in scope, attempts to compare them from a regional perspective. The company ranked Brazil the No. [...]
April 1, 2010 | 0 comments | Read More
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