Improved Business Performance: Exploring an Evolved FAO Strategy Online Version | Webinar
Download the online version of the free webinar presented by TCS on June 8, 2010.
Archive for June, 2010
June 1, 2010 | Read More
Improved Business Performance: Exploring an Evolved FAO Strategy Handout | Webinar
Download the handout from the webinar by TCS, Everest Group, and PWC presented on June 8, 2010.
June 1, 2010 | Read More
Driving Hospital Performance to the Next Level | White Paper
A hospital’s non-clinical activities make up 70-90% of its total processes. Optimizing these processes through adoption of alternative business models can significantly decrease costs and increase a hospital’s efficiencies across departments and functions. Lean and Six Sigma methodologies, which have been highly successful in manufacturing, are now starting to be implemented in the healthcare industry. [...]
June 1, 2010 | Read More
The Changing Playing Field of Business Intelligence: A Playbook for CFOs | White Paper
More and more companies are adopting new pure-play business intelligence (BI) applications (such as Qlikview, Spotfire, Tableau) that work with ERP platforms rather than opting for bundled solutions of technology giants (IBM, Oracle, SAP) honed from their acquisitions of BI vendors. The emergence of agile, innovative new vendors, together with tough economic conditions has led [...]
June 1, 2010 | Read More
The Customer Experience in an Era of Digital Transformation | Article
How do you make your brand unique in today’s commoditized world? The customer experience has become a big differentiator in a world where the consumer now has power. Sauarbh Mittal discusses what to do and lists the five mistakes companies need to avoid.
June 1, 2010 | Read More
How Social Media are Changing the Business Landscape | Article
A digital media professor, a business school professor, and a marketing professor share their thoughts and suggestions on how businesses can use social media successfully. Read their tips.
June 1, 2010 | Read More
SaaS Replaces Traditional CSR-Based Medical Records Processing Saving 50 Percent | Article
Billing and administrative back-office work for medical insurance providers can be a time-consuming manual process, especially for mid-range service providers. Using a SaaS service provider that offers optical character recognition eliminates manual processes. Outsourcing keeps administrative costs in line and pays patients on time.
June 1, 2010 | Read More
How Outsourcing Buyers Get Comfortable with Giving up Process Control | Article
Giving up control over the outsourced process is a basic principle in how outsourcing works, but many buyers find it difficult to do this at the outset of a relationship. An Outsourcing Center study looked at the factors that cause initial discomfort and what makes a buyer feel comfortable enough to turn over control to the provider.
June 1, 2010 | Read More
Parature Becomes the First CRM Service Provider to Offer a Facebook App | Article
Parature, a SaaS provider in the customer relationship management space, has collaborated with Facebook to develop a new application specifically for the site. It allows users to engage with customers directly on the Facebook page and creates the ability to provide direct support from the Facebook wall. Here’s how it works.
June 1, 2010 | Read More
How Outsourcing HR to a Single Provider Helped a Company with Offices as Large as 200 and as Small as One | Article
Steelcase has offices in 20 countries. Some have payrolls of 200, others just one. Every country has different labor laws. Language is also an issue. Outsourcing to just one provider solved the language and legal challenges and gave Steelcase a unified look at its payroll.
June 1, 2010 | Read More
How Buyers Can Avoid a Big Outsourcing Pitfall | Article
An Outsourcing Center study found that a lot of outsourcing buyers have relationship managers with no prior experience or training in how to manage the relationship. This article describes why this occurs and the challenges that result from this phenomenon.
June 1, 2010 | Read More
