Advice for Outsourcing Buyers in Setting Expectations Around Future Service
Outsourcing Center, Kathleen Goolsby, Senior Writer
“What was horrible about our outsourcing relationship in the beginning is that our expectations were unclear. That’s a horrible formula for success.” The person stating this assessment described a troubled – but remediated and turned-around – relationship that Outsourcing Center studied in its annual Outsourcing Excellence and Sourcing Awards program. It led to this post …