Avoiding the Dark Side of Help Desk Outsourcing | White Paper

Outsourcing a help desk can appear to be an easy strategy for reducing cost and improving service levels. However, there are significant challenges and pitfalls that can erode the return on investment. The top challenge is partnering with the right vendor.

This white paper pinpoints the 11 biggest mistakes that companies make when choosing an outsourcing service provider and structuring the deal.

1 Comment on "Avoiding the Dark Side of Help Desk Outsourcing | White Paper"

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  1. jaytee says:

    Thanks for tips, nice article.

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