Outsourcing is no longer a risky undertaking; it’s a mainstream business strategy. However, despite the strong adoption, many outsourcing relationships continue to fail. This white paper takes a look at what drives outsourcing success and presents detailed information about six key success factors.
The paper cites findings from studies of such firms as Gartner and Outsourcing Center, as well as books such as The IT Outsourcing Guide and The Contract Scorecard.
Following the success factors presented in this paper will enable an organization to mitigate risks and achieve optimal results through outsourcing.