Welcome to the inaugural issue of the BPO Thought Spot Journal presented by Wipro BPO!
The thoughts presented in this journal are part of our pioneering efforts to share ideas and best practices with customers and other stakeholders. Some of the emerging trends that we have covered here include:
- Looking at achieving functional goals and not just outsourcing business processes
- Making technology and process come together to deliver greater value for the customer
- Emergence of multi-process procurement outsourcing HRO and sustainability
- Going beyond traditional outsourcing and addressing the entire spectrum – the back, middle and front office functions.
Click here to view the Adobe Flash version of the Wipro BPO Thought Spot Journal 2011 Quarter 1.
Click here to download the .pdf version of the Wipro BPO Thought Spot Journal 2011 Quarter 1.