Globalization has increased the level of competition; businesses need to be highly flexible, scalable, nimble, and responsive to customer demands. Businesses need a new set of capabilities to remain competitive.
However these capabilities cannot be acquired cost-effectively in the traditional manner. There is need to go beyond and leverage alternate solution deployment and service delivery models, operate in a network-based business model. However, there is no single right model. Each business is unique and so are its capability needs. Each business will need to have its own model; however, this is easier said than done. There are many perils along the way; businesses need to ensure that they do mitigate the risks in order to be successful.
This SAP white paper focuses on the capabilities needs and options that businesses have to address their needs. It discusses the merits and demerits of each of the options and presents an analysis of the possibilities. It discusses:
- How to choose the right solution deployment model
- How to leverage the capabilities of a service partner
- Aspects to consider when considering a captive shared services option
- Business Process as a Service (BPaaS)
- Private and public clouds
The paper also discusses criteria and decision-making frameworks to enable executives to make objective-driven, fact-based decisions. Executives will also understand some of the key factors to consider when architecting the solution including issues around such areas as strategic alignment, risk tolerance, and business strategy.