Servicer Agility in a Competitive Market: Why the Standard Package Puts Your Business at Risk | White Paper
Selecting a third-party servicing partner is a critical decision for your company. This is especially true in the lending and insurance industries. CSC’s vice president of Lending Services, John F. Kilgore, has written a series of papers to help get clarity on this difficult choice. The first paper focuses on your servicer’s ability to react to your company’s needs and those of the industry. Changing customer expectations, shifting legal environments, the impact of fraud and customer confidentiality, the uncertain economy, and the pursuit of actionable data all impact your selection and relationship with your servicer. The servicer’s ability to fill this role is based on its performance agility. The paper includes a list of questions to ask potential servicers to gauge their agility before you make your selection.