Six Ways to Boost Service Profitability and Customer Satisfaction | White Paper

Aftermarket Services (AMS) have become a priority for CXOs, with CEOs seeking sustained revenue growth and customer relationships, and CFOs looking for service profitability and cash flow through operational efficiencies. While Aftermarket Services (AMS) can contribute to driving enterprise growth, a robust AMS program can be challenging to develop and implement. This paper identifies six strategies to improve aftermarket service operations. Implementing these strategies can:

  • Significantly improve service revenue – up to 25 percent
  • Cut costs – up to 20 percent
  • Improve customer loyalty – up to 10 NPS (Net Promoter Score) points

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