Symphony Services | Service Provider

Symphony Services is a software innovation company. We help our clients ideate, develop, deploy and manage innovative software and software-enabled products. Our solutions address traditional and new software product engineering challenges created by faster release cadences, the need for mobile cross-platform user experiences and the shift to a cloud delivery model.

Symphony Services has changed the rules of outsourced software product engineering. We bring certainty and success to your software engineering initiatives – in the form of Outcome CertaintyTM. Symphony’s unique Outcome CertaintyTM engagement model enables our clients to accelerate their product experiences while tackling a wide range of new development complexity and cost challenges with guaranteed results. Our global client base includes 8 of the 10 largest software manufacturers, along with leading healthcare, retail, financial, telecom and clean-tech companies.

At Symphony, we’re committed to ensuring our clients stay ahead of the game. Our primary goal is to add significant value to our clients – with modern solutions – across every phase of the product lifecycle. While we continue to push the innovation envelope in fast-growing areas such as enterprise mobility, SaaS/ Cloud enablement and Product Quality Management, we help our clients mine other key areas today, including product line management and analytics.

Service Lines

Enterprise Mobility:

Symphony’s Enterprise Mobility solution was architected specifically to help software makers reduce the time, cost and complexity of mobilizing software, while delivering an exceptional user experience. Now, for the first time, software manufactures can get assistance in each phase of the mobilization process, including strategy and design, back office integration, development and testing, and ongoing operations and optimization initiatives. Symphony’s Enterprise Mobility Solution delivers an innovative end-to-end enterprise mobility solution that delivers a rich user experience and reduces testing and certification complexity that can reduce your total cost of ownership, boost the productivity of your customers. In a tough business environment, the right mobility solutions can enhance your competitive advantage and increase your bottom line.

Cloud Solutions:

Symphony’s Cloud Engineering Services span the entire cloud lifecycle- beginning with advising on the optimal cloud strategy and roadmap, leveraging the product engineering rigor in re-architecting the products, adopting robust migration/development methodologies, supporting the ISV in deployments and operations and last but not the least offering post migration product engineering services optimized for the cloud. Symphony has partnered with the leaders in the cloud computing space to deliver cloud services solutions to its customers. Symphony is part of the Amazon Web Services (AWS) solution providers program helping deliver solutions and consulting services on the AWS infrastructure platform. Symphony is also a gold certified Microsoft partner and it is helping deliver assessment and migration services for ISVs looking to move to the MS Azure platform.

Product Lifecycle Management:

Symphony Services’ Product Lifecycle Management (PLM) Services offer product companies alternatives to manage the de-investment in mature products and drive transformation. Symphony Services takes on end-to-end responsibility for selected products and product lines, from full PDLC and support services to sales and operational activities, all aligned against agreed-upon SLAs and using a global delivery model to reduce the cost of operations. Symphony’s offering is in sync with industry-recognized PLM best practices (Forrester Report, April 2009) that keep programs manageable, drive collaboration across the development process and integrate to downstream applications. Through a diverse set of outcome-based PLM engagement models that enable clients to either retain revenues or focus on pure margins or maximize cash, Symphony guarantees the alignment of delivery to client’s business objectives.

Product Development:

Symphony Services is helping clients create the next generation of software offerings. As a “pure-play” specialist, Product Development is our DNA. We can support the entire continuum of product development activities, providing complete turnkey services, or handling individual segments of the process (architecture, UI development, functionality development, QA and security testing, etc.). Symphony Services works as a seamless extension of on-shore client teams; therefore, we adapt development processes used by the client to the offshore environment. Our clients expect faster time to market and more new features per release and we deliver equal productivity to their team. Our focus on Engineering Outcome CertaintyTM drives R&D results that shorten time-to-market for new products, ensure higher quality, reduced cost of quality and delivers greater innovation to compete in a global marketplace. Unlike most service providers who concentrate on “output” (performing tasks), Symphony Services delivers “outcomes” (based on results-oriented, performance metrics). This isn’t about staff augmentation; it’s about picking the right partner.

Product Quality Management:

Independent software vendors (ISVs) face a frenetic pace today to deliver innovative software releases to market. New forces such as improving the investment balance towards new (versus legacy) products, delivering a compelling cross-platform user experience, shifting to a software-as-a-service (SaaS) model, and enabling mobility are outstripping the traditional approaches to product quality management (PQM) where Quality through Inspection in a best effort model has not given expected results and has almost always fallen short to achieve desired product quality and customer satisfaction in agile models. Symphony Services has developed an innovative Product Quality Management solution to solve these problems, and offers PQM as a managed service to Independent Software Vendors, software enabled businesses and companies whose products contain embedded software. Symphony offers PQM services with Outcome CertaintyTM, a flexible engagement model designed to ensure alignment with clients’ ultimate business objectives.

Analytics Services:

Symphony Services has helped companies create value across the entire spectrum of analytics – from simple report creation, to sophisticated, closed-loop, analytical decision-support solutions. With numerous awards and an impressive customer list, our success has been driven by our commitment to enabling insightful, fact-based and agile business processes that produce superior results. We offer analytic services for ISVs including software companies, web-based service providers and infomediaries as well for large enterprises.

Engineering Services:

Symphony Services’ core expertise in Outsourced Software Product Services coupled with its deep understanding of Engineering design for Automotive, Aerospace and General Engineering customers, places it in a unique position to offer OPD services to the ISVs of ES tools, with an additional focus being in the areas of Geometry, Meshing and HPC. Symphony’s primary offering in Engineering Design to its OEM customers ranges across design and design optimization using CAD, simulation and computer aided testing across CAE and CFD and more the generic volume offerings like the Meshing Factory and the CAD Bureau Services.

Embedded Systems and Telecom:

With a combined experience of more than 2500 person years in the embedded and telecom space for markets like healthcare, telecom, consumer electronics etc, Symphony Services is well positioned to deliver the right technology platforms, solutions and time-to-market accelerators to help clients in this space, from M2M and consumer electronics solutions to Telecom and more. Symphony can quickly and cost-effectively help businesses to deploy M2M solutions. We offer M2M solutions for the following segments: Energy & Utilities, Healthcare, Retail, Security, Public Safety, Transportation, Connected Homes. Symphony provides solutions to customers across the telecom value chain. Our offerings cater to large network equipment manufacturers, semiconductor manufacturers supplying to the telecom market, wireless terminal product vendors and test and measurement equipment providers, worldwide. Symphony’s offerings can be mainly bucketed into 4 categories – Value Added Services, OSS/ BSS Applications, NGN Platforms & Wireless/ Cellular. Our global engineering teams are supported by our Center of Excellence where professionals with relevant domain and industry knowledge provide guidance to the community and act as incubators for new projects and new technologies.

Software Management Solutions:

Symphony’s Software Management Solutions (SMS) provide best-in-class Asset Management – Telecom Expense Management, Inventory Management, Infrastructure Management and Device Management. SMS maximize ROI for our clients leveraging integrated software and services executed through innovative business models that enable clients to reduce operational spend or increase capabilities that generate revenue. Symphony SMS draws from the company’s deep domain expertise in Business Operations Management and Software Lifecycle Management. SMS’ core market focus includes large to medium organizations with operations in North America, South America, Europe, Middle East and Asia Pacific.

Strategic Staffing:

Symphony Services is the recognized global leader in software and hardware product development services. We are 100% focused on the full product development lifecycle for Enterprise Software, ISV’s, and Embedded Systems. Our Strategic Staffing division identifies and provides the hardest to find hardware, firmware, and software consulting talent for the most demanding clients and their contractor requirements. Our nationwide network of technology experts work on site with our customers under their daily direction. Symphony Services’ rich global heritage and leadership in outsourced software and hardware product development have made it the logical choice for many US companies seeking strategic temporary staff augmentation. With our nationwide network, a deep multi-disciplined talent pool, an advanced placement processes and customers including Cisco, Motorola, TiVo and others, Symphony’s Strategic Staffing group can help your organization ramp up quickly and efficiently.

Distinctive Capabilities

Innovation is clearly the key today in differentiating software and software-enabled products. At Symphony Services, we help our clients get their innovative solutions to market faster, by providing advanced tools, processes and intellectual property – along with domain experts – across each phase of the product development lifecycle. Our unmatched track record of delivering value to our clients that speeds innovation is well documented, including a range of thought leadership materials below.

We know that results are the only measure of success, so we’ve revolutionized the outsourced software engineering engagement model by focusing on outcomes, not just resources and rates. With Symphony Services, Outcome CertaintyTM means we stand behind the commitments we make, and the work we do. We are giving clients what they need — the predictability (costs, schedule, quality) required to execute on their business strategy. And we put our money where our mouth is. Our risk-reward partnership model and focus on metrics and transparency ensure complete alignment with your business and R&D objectives.

Your Company at a Glance

• Year founded – 2002
• Revenues – $200M+
• Employees – 4000+
• Service lines – Enterprise Mobility, Cloud Solutions, Product Development, Product Quality Management, Product Lifecycle Management, Maintenance and Support, Analytics Services, Engineering Services, Embedded Systems and Telecom, Software Management Solutions, Strategic Staffing
• Headquarters location – Palo Alto
• Locations of global delivery centers – Palo Alto, Texas, Atlanta, Massachusetts, Tennessee, Argentina, Bangalore, Pune, Mumbai, Gurgaon, Noida, Beijing, Shanghai

For More Information

• Telephone – (650) 935-9500
• Fax – (650) 935-9501
• E-mail – info@symphonysv.com
• Web site URL – www.symphonysv.com

Certifications

• SAM CSS (O) Certification – 2011
• ISO 20000 Certified – 2008
• ISO 27001 Certified, 2007

Awards and Recognitions

• Internet Telephony TEM Excellence Award – 2011
• #1 R&D Service Provider in Software and ISV Vertical – 2011
• Top Awards for Technology Innovation and Delivery Excellence – 2011
• 1st Company to be awarded SAM CSS (O) Certification – 2011
• Leader in Gartner’s Telecom Expense Management Magic Quadrant – 2010
• Best Performing OPD Service Provider – 2009
• #1 R&D Service Provider – 2009
• Strong Positive rating in Gartner’s Marketscope for Telecom Expense Management – 2009
• Top 100 Innovative Services Providers by Global Services – 2006, 2007, 2008, 2009
• 1st Product Engineering Services Company to Receive the International Standard for IT Service Management – ISO 20000 Certified – 2008
• Ranked #1 in Software Engineering Provider – 2006, 2007
• Gold Certified Partner in Microsoft Partner Program – 2006

Additional content

“Our comprehensive analysis proves that Symphony stands out for delivering contemporary engineering services that strengthen clients’ competitive position, which in turn helps them lead their respective markets. Moreover, Symphony’s established global customer base and clear vision for the future of R&D make it the clear leader in the Software and ISV vertical. We congratulate them on this stellar performance and their ranking in our ‘Global R&D Service Providers Rating’ this year.”

– Pari Natarajan, CEO, Zinnov Management Consulting Ltd.

“Symphony is mature in its Software Asset Management (SAM) processes and understands the importance of such a standard. Symphony is well-positioned to lead the way and be certification ambassadors for the rest of the industry.”

- Lizum Mishra, Director, Business Software Alliance India Liaison Office

Symphony Services position as the “Leader” in the Magic Quadrant reflective of its reach and performance in the TEM and MDM sector. The company has built an effective, flexible Cloud- Based TEM system while continuing to invest in TEM/IT solutions to remain at the forefront as client needs evolve.

– Gartner TEM MQ, 2010

“The Global Services 100 is like an index of globalization in the services industry. This year’s list comprises companies headquartered in 19 countries, with customer locations in over 30 countries, and service delivery locations in 31 countries. A company that figures in this list bears testimony to the fact that it can serve global customers from multiple locations.”

- Ed Nair, Editor, Global Services

Company slogan

Engineering Outcome Certainty

Main marketing message

Symphony Services is a software innovation company that help clients ideate, develop, deploy and manage innovative software and software-enabled products.

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